Smail Essalehi

Managed B2B account requirements across the SeLoger ecosystem, supporting major networks and premium real-estate agencies while maintaining structured account history in Salesforce. Coordinated complex client requirements across Sales, Billing, and specialist teams, identifying commercial needs and expansion signals.

Built structured lead-management, follow-up, and reactivation workflows for private clinics, improving visibility across relationship stages and commercial opportunities. Coordinated client-facing agents through documented playbooks, overseeing escalations and quality.

Managed end-to-end relationships across suppliers, sourcing partners, 3PL providers, and customers, coordinating product, inventory, fulfilment, and post-purchase requirements. Negotiated supplier requirements and commercial conditions, balancing cost, quality, lead time, and customer expectations.

Managed ~4 international B2B accounts across Turkey, Tunisia, and Morocco, owning RFQs, quotations, and commercial follow-up across up to 5 concurrent industrial projects. Re-engaged a dormant Tunisian account, rebuilding the commercial relationship and converting renewed contact into new orders.

Managed repeat consulting client relationships end-to-end, translating business objectives into market, positioning, and growth recommendations. Clients returned for additional engagements.

Managed ~40-60 prospective students per month through qualification, consultative sales, objection handling, and enrolment. Maintained structured pipeline visibility, next actions, and coordinated follow-up.

Managed ~15 recurring B2B accounts across France, Spain, and Belgium, including ~5 strategic accounts, maintaining visibility on order cycles and growth opportunities. Reactivated 4 of 5 dormant accounts and drove account growth through product-range expansion and upselling.

Managed recurring subscriber relationships from onboarding through renewal across 4 countries, combining proactive retention, multilingual commercial communication, and coaching of ~10 direct members.

Master's in Digital Marketing & E-Commerce from EAE Business School, Barcelona, from 2021 to 2022.

Bachelor's in Business Administration & Management from EU Business School, Barcelona, from 2017 to 2020.