Open to opportunities

Sliza betsy

@slizabetsy

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Passionate ICT graduate eager to build a career in technology.

Kenya

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What I'm looking for

I seek a role in a dynamic organization that fosters skill development and innovation.

I am a dedicated ICT graduate with a strong foundation in programming, IT support, and web development. My recent experience as an IT Support Clerk at the National Social Security Fund allowed me to diagnose and resolve hardware and software issues effectively, contributing to improved internal workflows. I thrive in dynamic environments where I can learn and grow while making a meaningful impact.

During my time at the National Social Security Fund, I not only assisted with technical support but also engaged in volunteer work, enhancing my interpersonal skills and client service abilities. I am committed to continuous learning and am eager to join an organization that values innovation and skill development, where I can contribute to technology-driven solutions.

Experience

Work history, roles, and key accomplishments

Admin and Sales Representative

Goldenstar Farming Ltd

Nov 2024 - Present (7 months)

Ensured quality customer service, attended networking events to build customer relations, and engaged in daily follow-ups leading to a 75% close sale rate. Supervised office operations, including serving walk-in clients, stock takes, and updates, while operating eTIMS for ETR receipts and using Microsoft Excel for quotations and Google Forms for CRM updates.

Customer Service Sales Networking Microsoft Excel CRM

Volunteer

National Social Security Fund

Nov 2023 - Present (1 year 7 months)

Provided continued technical and administrative support beyond the internship, handling duties such as biometric registration and fingerprint capture for identity verification. Developed interpersonal skills through face-to-face client service support, contributing to improved client experience through streamlined service delivery.

Technical Support Administrative Support Client Services Interpersonal Skills Service Delivery

IT Support Clerk

National Social Security Fund

Jul 2023 - Present (1 year 11 months)

Diagnosed and resolved hardware and software issues for staff, assisting with setup and registration of company and member accounts on the organization’s portal. Maintained basic web and IT support functions under supervision, contributing to timely resolution of technical support tickets.

IT Support Account Management Technical Support Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Railways Training Institute

Diploma, Information Communication Technology

Completed a Diploma in Information Communication Technology, gaining foundational knowledge in programming, IT support, and web development. Focused on developing practical skills to contribute to technology-driven solutions.

St. Joseph Girls High School

Kenya Certificate of Secondary Education, General Studies

Achieved the Kenya Certificate of Secondary Education (K.C.S.E) at St. Joseph Girls High School. Developed a strong academic foundation across various subjects.

Deliverance Academy

Kenya Certificate of Primary Education, General Studies

Obtained the Kenya Certificate of Primary Education (K.C.P.E) from Deliverance Academy. Completed primary education, building essential literacy and numeracy skills.