Siwar Akrout
@siwarakrout
Dedicated customer support professional with strong technical skills.
TunisiaWhat I'm looking for
My name is Siwar Akrout, and I am a dedicated customer support. With a proven track record of managing an average of 50 support tickets daily and achieving a 95% customer satisfaction rate,
Throughout my career, I have developed exceptional multitasking abilities, utilizing various communication channels such as phone, email, and chat to provide outstanding service. I thrive in fast-paced environments and am committed to maintaining high standards of service while addressing customer complaints and ensuring their needs are met.
Experience
Work history, roles, and key accomplishments
TSCustomer Support Level 1
Telecom Italia Sparkle
Mar 2023 - Present (2 years 3 months)
Managed an average of 50 support tickets daily with a 95% customer satisfaction rate, focusing on network issues. Dispatched customers to the correct department and responded to complaints professionally. Shadowed senior staff to enhance customer interaction strategies.
TRCustomer Support
Transcom
Jan 2023 - Mar 2023 (2 months)
Provided exceptional customer service through multiple channels (phone, mail, chat). Identified customer needs and resolved issues effectively while thriving in a busy call center environment.
Freelance Data Entry
Self Employed
Jan 2023 - Mar 2023 (2 months)
Worked on document and photo editing for a school project, showcasing skills in data entry and attention to detail.
Cashier
Korean KO Library
Jan 2019 - Apr 2022 (3 years 3 months)
Managed cash and stock, handled supplier paperwork, trained employees, developed merchandising plans, and addressed customer complaints while monitoring store profits.
Sales Representative
PPCM
Mar 2018 - Nov 2018 (8 months)
Greeted customers, demonstrated products, and ensured a welcoming environment. Focused on customer engagement and satisfaction.
Education
Degrees, certifications, and relevant coursework
Google Garage
Online Courses, Digital Marketing
2021 -
Completed various online courses in digital marketing to enhance skills in the marketing field.
ALAlison
Online Courses, Executive Assistant Skills
2022 -
Engaged in online courses to develop skills relevant to executive assistance and marketing.
ISMMM
Baccalaureate diploma, Fashion Design
2013 - 2014
Completed the Baccalaureate diploma with a focus on technological studies, specifically in Fashion Design.
Availability
Location
TunisiaAuthorized to work in
Job categories
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