Open to opportunities

R J

@rj03

Message

Customer-focused sales and support professional with data-entry and basic web skills.

Tunisia

Message

What I'm looking for

I seek customer-focused roles where I can drive sales and satisfaction, use my data-entry and technical skills, and grow within a collaborative, service-oriented team.

I am a customer-focused sales and support professional with multi-year experience in retail sales, customer service, data entry, and small-business administration. I consistently improved sales performance (25% monthly increase) and client retention (40% repeat rate) while resolving 30+ customer inquiries daily with a 95% satisfaction rate.

I bring hands-on experience as a saleswoman, customer service agent (including live chat), account executive/assistant, and data-entry specialist, along with practical technical skills in HTML, CSS, JavaScript and office tools. I am calm, organized, detail-oriented, a fast typist and motivated to contribute to teams that value customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Customer Support

Jan 2025 - Present (8 months)

Resolved 30+ customer inquiries daily via phone, email, in-person and live chat with a 95% satisfaction rate and reduced customer complaints by 30% through de-escalation and process improvements.

Customer Support Live Chat Email Support Phone Support Ticketing Documentation CRM

Saleswoman

Boutique

Jan 2024 - Present (1 year 8 months)

Increased monthly sales revenue by 25% through personalized recommendations and upselling, achieving a 40% repeat customer rate and improving product visibility through organized displays.

Sales Upselling Customer Relationship Management Inventory Management Sales Analysis Merchandising POS

Account Executive Assistant

Small Business

Supported account management for a small business for 2 years, handling administrative tasks, client communications, and assisting in sales operations to support revenue growth.

Account Management Client Communication Administrative Support Sales Support CRM Invoicing Reporting

Data Entry Specialist

Freelance / Part-time

Performed data entry tasks part-time for 3 years, maintaining accurate records and improving data quality for business operations.

Data Entry Microsoft Excel Typing Data Validation Attention To Detail MS Word

Teaching Center Coordinator

Teaching Center

Served as assistant coordinator for 2 years, organizing schedules, coordinating instructors, and managing student communications to improve center operations.