Open to opportunities

Sive Ketiso

@siveketiso

Message

Customer service professional focused on resolving complex transactions with empathy and precision.

South Africa

Message

What I'm looking for

I’m looking for a collaborative environment where I can grow through hands-on customer support work, handle transaction-related queries confidently, and consistently exceed expectations with care, politeness, and strong problem-solving.

I’m an ambitious, dedicated entry-level customer service professional who enjoys hands-on learning and delivering reliable support. I build rapport by staying polite, careful, and solutions-focused—especially when handling transaction-related issues through live chats.

In my recent work, I supported Monzo online banking inquiries and specialized in card payment disputes, including unauthorized transactions and payment errors. I also bring strong operational experience from retail roles—point-of-sale operations, stock control, shelf label printing, monitoring expiry dates, and verifying stock figures on an RFID system—so I can bring accuracy and organization to every customer conversation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Expert

Current

Teleperformance SA

Jul 2025 - Present (11 months)

Resolved Monzo Bank transaction-related customer queries through live chat, including card payment disputes for unauthorised transactions and payment errors. Delivered polite, relationship-focused support and provided tailored assistance to vulnerable customers affected by financial circumstances.

Live Chat Support Payment Disputes Vulnerable Customers Problem Solving Communication

Current

Customer Service Expert

Current

Teleperformance SA (Monzo Bank)

Jul 2025 - Present (11 months)

Resolved Monzo online banking customer queries via live chat, including card payment disputes involving unauthorized transactions and payment errors, while providing care-focused support for vulnerable customers.

Live Chat Support Customer Service Payment Disputes Vulnerable Customers Problem Solving

Admin Assistant

@Home TFG

Aug 2024 - Jun 2025 (10 months)

Compiled daily business reports, authorized petty cash, acknowledged stock, and verified stock figures on an RFID system for @Home TFG.

Business Reporting Petty Cash Stock Acknowledgement RFID Inventory Verification Office Administration

Shop Assistant

PEP Stores

Sep 2022 - May 2023 (8 months)

Processed point-of-sale transactions, scanned parcels, and supported product location, housekeeping, and clothing merchandising at PEP Stores.

Point of Sale Product Location Housekeeping Product Merchandising Customer Service

Shelf Packer

Checkers Supermarket

Jan 2022 - Apr 2022 (3 months)

Monitored stock expiry dates, printed shelf labels, and followed replenishment standards while providing first-point customer service at Checkers Supermarket.

Stock Expiry Monitoring Shelf Label Printing Replenishment Product Knowledge Customer Service

Store Associate

Mr Price Sport

Dec 2018 - Dec 2019 (1 year)

Handled point-of-sale operations, maintained store housekeeping, performed stock taking and receiving, and supported visual merchandising for Mr Price Sport.

Point of Sale Stock Taking Housekeeping Visual Merchandising Merchandising Customer Service

Education

Degrees, certifications, and relevant coursework

Port Elizabeth College

Higher Certificate in Management Assistant, Management Assistant

2017 - 2018

Grade: N6

Earned a Higher Certificate in Management Assistant at Port Elizabeth College from 2017 to 2018.

Brylin High School

High School Diploma (Matric), High School (Matric)

2011 - 2015

Grade: D

Activities and societies: Studied languages (Afrikaans, isiXhosa) and subjects including Mathematical Literacy, English Home Language, Afrikaans First Additional Language, Life Orientation, Computer Applications Technology, Business Studies, and Life Sciences.

Completed a Matric (High School Diploma) at Brylin High School, focusing on languages and related subjects. Received an English grade of D.