Fatima Omali
@fatimaomali
I resolve customer inquiries across chat, email, phone, and retail environments.
South AfricaWhat I'm looking for
I've supported 40+ daily customer inquiries for local retail and e-commerce services, resolving order updates, shipping delays, returns, exchanges, and account adjustments while maintaining a 95%+ customer satisfaction rating.
Previously, I assisted up to 60 customers daily in a regional retail store, handled complaints calmly, processed payments with 100% accuracy, and managed inventory. I'm drawn to customer-first environments where I can use clear communication, empathy, and efficient problem-solving to create smooth customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Local Retail & E-Commerce Services
Jan 2024 - Present (2 years 7 months)
Handled an average of 40+ customer inquiries daily via chat, email, and phone regarding order updates, shipping delays, and product inquiries. Maintained a 95%+ positive customer satisfaction rating by actively listening and offering prompt, helpful solutions.
Education
Degrees, certifications, and relevant coursework
National Senior Certificate (Matric / High School Diploma)
High School Diploma, General Education
Completed high school education in Johannesburg, South Africa, graduating in 2022.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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