Open to opportunities

Nonhlanhla Siziba

@nonhlanhlasiziba1

Customer Service professional with 6+ years delivering accurate inbound support in high-volume transactional environments.

South Africa

Message

What I'm looking for

I’m looking for a customer-care role where I handle high-volume inbound queries using account management systems and accurate data entry, delivering consistently high service accuracy while contributing to a professional, detail-focused team.

I’m a dedicated Customer Service professional with over 6 years of experience in high-volume, transactional environments. I’m confident using Computer Applications, Web-based Tools, and accurate Data Entry—supported by strong Typing Proficiency—to deliver exceptional Inbound Support while keeping brand alignment and service accuracy.

At WOOLWORTHS, I handled high-volume inbound customer inquiries with standardized, accurate responses, while navigating Account Management Systems to process payments and update customer data. I also managed multi-step account management processes for utility bills and store account payments with 100% data entry accuracy; earlier, I used Microsoft Excel for high-speed order entry (99% accuracy) and supported remote operations by verifying digital records against physical inventory.

Experience

Work history, roles, and key accomplishments

Till Operator

Woolworths

Mar 2024 - Jan 2026 (1 year 10 months)

Handled high-volume inbound customer inquiries with standardized, accurate responses to ensure brand-aligned customer care. Processed payments and updated customer data using account management systems, supporting product and service inquiries with strong typing accuracy and data entry.

Inbound Support Customer Care Product Support Account Management Payments Processing Data Entry Service Accuracy Cash Handling Conflict Resolution

Assistant Supervisor Trainee

Cake Zone

Aug 2023 - Sep 2023 (1 month)

Used computer applications and web-based tools to capture invoices and support inventory logistics for supply chain management. Performed high-speed order data entry in Microsoft Excel, and supported remote operations by verifying digital records against physical inventory.

Web Tools Invoice Processing Inventory Management Supply Chain Optimization Microsoft Excel Remote Operations Support Quality Assurance Order Processing Inventory Verification

Betting Clerk

SoccerShop

Aug 2017 - Dec 2022 (5 years 4 months)

Provided inbound and product support for customers using online betting transactions and web-based platforms. Registered customers through account management systems, handled real-time bet entry with accuracy under pressure, and processed payments with end-of-day cashing up and transaction reconciliation.