SIVA PRAKASH B

I’m a Production Support Manager with 7.5+ years of experience in Banking IT, specializing in managing mission-critical financial platforms with 99.9% availability. My career progression—System Engineer (TCS) to Production Services Specialist (Bank of America) to Production Support Manager (IndusInd Bank)—has made me strong in L2/L3 support, reliability engineering, and stakeholder-aligned operations.

At IndusInd Bank, I lead end-to-end UAT governance for the Posidex modernisation programme across 11 source systems, owning planning, defect triage, dependency tracking, and sign-offs with zero timeline or cost overruns. I established SRE-aligned SLIs/SLOs and observability practices that reduced MTTD by ~30%, and I drive disciplined incident and problem management with 1-hour preliminary RCA, 24-hour detailed RCA, and CAPA tracking—delivering a ~40–60% reduction in repeat P1/P2 incidents.

I ensure operational resilience through capacity planning, defined DR readiness (RTO/RPO), and BAU handover SOPs, while coordinating availability management across production services. I also enforce audit compliance with zero-repeat findings across RBI, IS, and Statutory audits, aligning controls such as AD/MFA/PIM, payload encryption, SFTP+HMAC, and PII-safe logging to RBI CSITE/Master Directions and PCI-DSS.

In addition, I’ve integrated AI tools—particularly Microsoft Copilot—into daily workflows, automating runbook drafting, incident summarisation, and report generation to save the team ~2–4 hours per week. Previously at Bank of America, I led L2/L3 production support for 8+ critical financial applications and built alert frameworks and batch automation to improve proactive detection, SLA adherence, and incident outcomes.