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samidha kadam

@samidhakadam

Senior Production Support Analyst at JP Morgan Chase, keeping investment banking applications and enterprise data platforms stable.

India

Message

At JP Morgan Chase, I support business-critical investment banking applications and enterprise data platforms, helping maintain availability and meet SLAs. I monitor batch schedules and data loads with Control-M and Autosys, and investigate production incidents through resolution.

I coordinate daily support operations, guide team members, and work with Development, QA, Infrastructure, and business teams on incidents, releases, and deployments. I also contribute to automation and process improvements using Unix Shell Scripting, Python, and SQL.

At Tata Consultancy Services, I supported wealth-management, billing, CRM, and mediation platforms across the RBC, Neotel Pvt. Ltd., and GE Money projects. My work included automating support activities, supporting monthly billing and batch processing, and contributing to data migration and ETL activities.

Experience

Work history, roles, and key accomplishments

Current

Associate

Current

JP Morgan Chase

Jun 2017 - Present (9 years 4 months)

Delivered L2/L3 production and application support for business-critical investment banking applications and enterprise data platforms, ensuring high availability and SLA adherence. Led incident investigation, root-cause analysis, and coordinated with cross-functional teams for timely resolution.

L2 L3 Production Support Incident Management Root Cause Analysis Control M Autosys UNIX Shell Scripting Python SQL Change Management Release Management SLA Management Team Leadership

Team Lead

Tata Consultancy Services

Apr 2015 - Jun 2017 (2 years 2 months)

Led application-support operations for an enterprise wealth-management platform, ensuring service availability and timely resolution of production issues. Oversaw incident queues, service requests, and escalations while maintaining SLA adherence.

Application Support Incident Management SLA Management UNIX Shell Scripting Team Leadership Escalation Management Release Support

Project Lead

Tata Consultancy Services

Oct 2009 - Feb 2015 (5 years 4 months)

Directed operational support for enterprise billing, CRM, and mediation platforms, ensuring reliable delivery of business-critical services. Managed monthly billing runs and critical batch-processing activities, coordinating issue resolution to avoid business disruptions.

Billing Systems CRM Batch Operations Incident Management Stakeholder Management Process Improvement

Team Member

Tata Consultancy Services

Nov 2007 - Jul 2009 (1 year 8 months)

Supported user acceptance testing, data migration, ETL processing, and production-readiness activities. Developed scripts, SQL procedures, and queries for data extraction, loading, validation, reconciliation, and metadata management.

Data Migration ETL SQL Scripting User Acceptance Testing Data Validation