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Shruti Verma

@shrutiverma4

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I lead complex BFSI technology delivery, releases, and ITSM transformations.

India

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I've led end-to-end technology delivery for major UK BFSI clients at Tata Consultancy Services, managing a 25-person team and a £60K+ monthly budget across development, testing, infrastructure, and support.

I orchestrated concurrent critical application releases across six teams of 200+ people, eliminating release downtime from roughly five hours to zero through modern deployment methods and traffic routing.

My governance approach—RAID management, CAB controls, readiness checks, and hyper-care planning—reduced post-go-live incidents from 60+ to single digits while protecting production stability.

Over 16+ years, I've progressed from building BMC Remedy and ServiceNow ITSM platforms to senior delivery leadership, supporting BFSI, healthcare, automobile, and telecommunications clients across India and the UK.

Experience

Work history, roles, and key accomplishments

Service Delivery Manager / Project Manager

Tata Consultancy Services

May 2022 - Jul 2026 (4 years 2 months)

Directed end-to-end delivery and a £60K+ monthly budget for UK BFSI initiatives, leading a 25-person team across dev, test, and infrastructure. Orchestrated concurrent application releases on schedule while maximizing production stability via RAID logs, CAB approvals, and hyper-care planning.

IT Delivery Management Project Management Release Management BFSI Agile Waterfall ITIL RAID Management CAB Product Governance

Release Manager

Tata Consultancy Services

May 2019 - Apr 2022 (2 years 11 months)

Directed end-to-end release management for critical UK BFSI apps, leading 8–10 monthly deployments across 6 teams (200+ people). Eliminated release downtime from ~5 hours to zero by introducing modern deployment methods and traffic routing, and cut post-go-live incidents from 60+ to single digits by standardizing CAB controls, readiness checks, and post-release reviews.

Release Management Deployment Management Change Management CAB Incident Management Problem Management BFSI ITIL

Senior ITSM Developer / Technical Lead

Tata Consultancy Services

Nov 2009 - Apr 2019 (9 years 5 months)

Led design, development and customization of BMC Remedy and ServiceNow ITSM solutions (Incident, Problem, Change, Request, CMDB, SLM), building 10+ years of deep technical expertise. Delivered stable, high-quality ITSM platforms achieving ~98% customer satisfaction index consistently over 4 years through robust design, defect prevention and proactive production support.

BMC Remedy ServiceNow ITSM Incident Management Problem Management Change Management CMDB SLM ITIL Continuous Improvement

Education

Degrees, certifications, and relevant coursework

Government Engineering College

Master of Computer Applications, Computer Applications

2006 - 2009

Master of Computer Applications with specialization in software engineering, databases, computer networking, and operating systems. Completed independent academic projects using core Java.