Ankit Agarwal
@ankitagarwal6
I lead global IT service delivery, automation, cloud transitions, and client outcomes.
IndiaWhat I'm looking for
I've led end-to-end IT service delivery across development, maintenance, and infrastructure for Fujitsu, Atos, Accenture, IBM, and ICICI Bank. I work as the customer escalation point and bridge clients, IT teams, vendors, and business units.
At Fujitsu, I implemented more than 26 continual improvement projects and reduced regular incidents and requests by 30% through automation. I also standardized mandated knowledge management across two accounts and earned a Silver Award for developing a global template.
At Atos and Accenture, I improved client satisfaction, reduced backlogs, avoided a 50K Euro penalty, saved 350 man-hours, and expanded application portfolios. I'm focused on stable, scalable delivery, cross-skilling teams, cloud transitions, and practical innovation through AI, automation, cybersecurity, and IoT.
Experience
Work history, roles, and key accomplishments
Acted as single point of contact and escalation point for customers, liaising between clients, IT teams, vendors, and business units. Led end-to-end delivery of IT services, managed SLA adherence, and implemented continual improvement projects.
Managed end-to-end delivery of IT services, acting as single point of contact and escalation point for customers. Oversaw technology and process teams, maintained client satisfaction, and implemented continual improvement projects.
Increased CSAT score to 92% and reduced backlog by 85%. Negotiated and sold 125 man-hours of work to client, developed metrics for daily reporting, and trained new joiners.
Served as Lead Analyst at IBM, responsible for analysis and delivery of IT services.
Officer
ICICI Bank
Sep 2007 - Jul 2009 (1 year 10 months)
Worked as an Officer at ICICI Bank, handling banking operations and customer service.
Education
Degrees, certifications, and relevant coursework
International School of Management Excellence
MBA, IT, Marketing
2009 - 2011
Pursued an MBA with a focus on IT and Marketing from the International School of Management Excellence in Bengaluru from July 2009 to January 2011.
Manipal University
BSc (IT), Information Technology
2004 - 2007
Completed a Bachelor of Science in Information Technology from Manipal University from May 2004 to April 2007.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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