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Amar Pratap Srivastava

@amarpratapsrivastava

Message

I lead IT service delivery and automate production operations across business-critical applications.

India

Message

What I'm looking for

I'm looking to lead service delivery or IT operations for business-critical applications, using automation, ITSM governance, and team leadership to improve service stability, reduce operational effort, and drive continuous improvement.

I lead service delivery and 24×7 operational support for 24+ business applications at DataMatics, coordinating L1/L2/L3 teams to maintain production readiness and service stability. I built end-to-end Level 2 automation across approximately 20 servers and 40+ services and bots, saving more than 10 support hours each day.

Previously at Fiserv India, I led a 20-member support organization for critical payment-processing platforms, managing 1,000+ monthly incidents and partnering with Director- and VP-level stakeholders. I governed 10+ annual releases with zero critical rollbacks and supported the First Data–Fiserv migration with zero operational downtime.

Across ASG Technologies, iNautix, and Infosys, I have led production support, knowledge transitions, monitoring improvements, and recurring-task automation for financial and global business applications. I bring hands-on PowerShell, Power Automate, SQL, Splunk, JSON, HTML dashboarding, ITIL 4, and PMP-backed operational governance to improve reliability and reduce manual effort.

Experience

Work history, roles, and key accomplishments

Current

Tech Lead (Project Manager, Service Delivery)

Current

DataMatics

Jul 2024 - Present (2 years 2 months)

Lead service delivery and operational support across 24+ business applications, coordinating L1/L2/L3 teams to maintain service stability and production readiness. Designed and implemented end-to-end Level 2 operational automation using PowerShell, Power Automate, JSON, and HTML, saving 10+ support hours per day.

PowerShell Power Automate JSON HTML AS 400 Robotic Process Automation Incident Management Problem Management Change Management Service Delivery SLA Management Monitoring Automation Microsoft Teams

Application Support Lead (Service Delivery & Operations)

Fiserv India

Jun 2018 - Mar 2023 (4 years 9 months)

Led a 20-member L1/L2/L3 operational support organization supporting critical payment-processing platforms. Managed 1,000+ monthly incidents, coordinated cross-functional teams, and ensured SLA adherence and escalation management.

Incident Management Problem Management Change Management Release Management SLA Management Production Support Team Leadership Workforce Planning Monitoring Automation

Sr. Support Analyst (Project Transition Specialist)

ASG Technologies

Oct 2017 - May 2018 (7 months)

Led knowledge transition and onboarding activities for new team members, reducing ramp-up time. Developed and enhanced Knowledge Transfer tracking processes, strengthening training governance and knowledge retention.

Knowledge transfer Onboarding Training SME Technical Support

Sr. Support Analyst (Production Support Lead)

iNautix Technologies India Pvt Ltd (A Bank of New York Mello

Sep 2015 - Oct 2017 (2 years 1 month)

Led production support activities for business-critical financial applications within a global financial-services environment. Designed and implemented an automated ESP monitoring solution, reducing manual server-health tracking effort by 60%.

Production Support Incident Management Monitoring Automation ESP Financial Services

Production Support Analyst (Project Module Lead – PepsiCo)

Infosys

Sep 2013 - Aug 2015 (1 year 11 months)

Supported global business applications for PepsiCo, ensuring operational stability and adherence to service commitments. Developed a password-reset automation solution, reducing manual support effort and recurring ticket volumes.

Production Support Automation Password Resets Incident Management Service Stability