Open to opportunities

Fong Xiao Yan

@fongxiaoyan

Message

Multilingual professional with 4+ years of experience in content operations and project coordination

Malaysia

Message

What I'm looking for

Seeking a challenging role that leverages my content operations and project coordination expertise to drive operational excellence in a cross-functional, international environment.

As a seasoned content operations and project coordination expert, I leverage my 4+ years of experience to drive operational excellence in cross-functional, international environments. With a proven track record in high-volume content moderation and membership management, I excel in fast-paced environments, ensuring 100% accuracy and cultural sensitivity.

My expertise spans content moderation, data analysis, and process optimization, with a strong ability to collaborate with cross-functional teams and stakeholders. I am a multilingual professional, fluent in Mandarin, English, Malay, and conversational in Cantonese, Japanese, and French.

I am passionate about language learning, social activities, and travel, and I am committed to delivering exceptional results in my professional pursuits.

Experience

Work history, roles, and key accomplishments

Current

Process Executive (Content Moderator)

Current

Cognizant Malaysia

Nov 2022 - Present (3 years 7 months)

Executed high-volume content moderation operations, reviewing and analyzing over 130 videos daily with 100% accuracy to ensure compliance with stringent community guidelines and legal regulations.

Content Moderation Data Analysis Process Optimization

Junior Executive

Malaysian Furniture Council

Jun 2019 - Nov 2022 (3 years 5 months)

Managed end-to-end coordination of 3+ weekly executive meetings, including agenda setting, documentation, and bilingual minute-taking with 100% accuracy.

Project Coordination Data Analysis Microsoft Office Suite