NRNur Rashidah Mohamed Raihan
@nurrashidah
Multidisciplinary marketing and IT operations specialist driving growth, efficiency, and product-to-market success.
MalaysiaWhat I'm looking for
I am a multidisciplinary professional with 18+ years of experience across marketing, IT operations, project coordination, product development, and customer experience. I have led data-driven marketing campaigns, digital transformation initiatives, and complex IT configuration programs while maintaining strong stakeholder alignment and SLA compliance.
I deliver measurable results—tripling visitor volume at an agro-tourism site, increasing revenue and retail presence, sustaining 90%+ SLA compliance in IT operations, and maintaining >98% accuracy in AI annotation tasks. I am agile, analytical, and ready to contribute immediately to cross-functional teams focused on growth and operational excellence.
Experience
Work history, roles, and key accomplishments
AI Annotator (Malay Linguist)
RWS | TELUS International | OneForma
Jun 2025 - Present (5 months)
Contributed to multilingual AI projects performing text and audio annotation, translation validation, and linguistic quality review for Bahasa Melayu and English, maintaining >98% accuracy across tasks.
Marketing Manager
Perbadanan Kemajuan Pertanian Selangor
Oct 2020 - Apr 2025 (4 years 6 months)
Led strategic marketing and digital transformation across multiple business units, tripling annual visitors at Selangor Fruit Valley and increasing agro-tourism revenue sixfold while achieving RM3M+ sales target.
Senior Associate, Network Operations
AT&T Worldwide Networks (M) Sdn. Bhd. & DXC Technology
Dec 2008 - Apr 2019 (10 years 4 months)
Managed CMDB and configuration for 5,000+ assets, sustaining >90% SLA compliance and reducing configuration errors by 35% through process standardization and training of 40+ engineers.
Marketing Executive
Ricoh Malaysia Sdn. Bhd.
Jul 2007 - Nov 2008 (1 year 4 months)
Developed annual marketing strategies, led corporate events and telemarketing campaigns, and contributed to ISO 27001 ISMS audit, improving reporting accuracy and marketing productivity.
Customer Service Specialist
Proton Edar Sdn. Bhd.
Sep 2006 - Jun 2007 (9 months)
Managed inbound/outbound customer engagement and telesales support, maintaining a zero-complaint record and meeting telemarketing volume and quality targets.
Education
Degrees, certifications, and relevant coursework
UMUniversiti Teknologi MARA
Master of Information Technology, Information Technology
2007 - 2010
Completed a Master of Information Technology program focusing on advanced IT topics and practical applications.
UMUniversiti Teknologi MARA
Bachelor of Science (Hons), Business Computing
2004 - 2006
Pursued a Bachelor of Science (Hons) in Business Computing covering business-focused computing, systems, and application development.
UMUniversiti Teknologi MARA
Diploma in Quantitative Science, Quantitative Science
2001 - 2004
Completed a Diploma in Quantitative Science providing foundational knowledge in quantitative methods and related sciences.
Tech stack
Software and tools used professionally
Availability
Location
MalaysiaAuthorized to work in
Social media
Job categories
Skills
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