Siti Aminah

I’m a Customer Support Associate with 2+ years of experience in customer support, client relations, and operational coordination. I’m driven by improving service quality through clear communication, quick escalation, and dependable follow-through.

At Aweplus CX Transformation Sdn Bhd, I enhanced customer experience by screening, categorizing, and escalating high-volume inquiries to the correct department—reducing resolution time while ensuring requests are handled accurately. I also maintained 100% accuracy when converting service request details into the client management system, preventing miscommunication and enabling smooth follow-ups.

I strengthen information flow by organizing client profiles to improve record accessibility, reporting efficiency, and decision-making support. I’ve also contributed to contract efficiency by assisting with contract signing and uploading finalized agreements into the company database for proper documentation and compliance.

Previously, I supported HR and administrative operations, coordinating recruitment, onboarding, leave applications, medical claims, and travel reimbursement. I’ve also contributed to marketing through proofreading and editing promotional campaigns, and improved tenant onboarding by assisting with access card issuance and move-in/move-out coordination.