Singlahang Patangwa

Provided safe, efficient and punctual private hire transportation, optimized routes using GPS to improve fuel efficiency, and managed self-employment duties including scheduling and record-keeping.

Managed welfare, safety and security of detainees in immigration detention, maintained accurate records and escorted detainees while remaining calm under pressure and handling challenging situations.

Coordinated driver efficiency and completed customer collections and deliveries, handled customer queries, bookings, manifests and delivery paperwork to ensure timely operations.

Processed import/export documentation and customs paperwork at an HMRC inland border facility, verified tariff codes and duties, and collaborated with customs and shipping partners to resolve discrepancies.

Provided security and humanitarian support, assessed and de-escalated incidents, created accurate incident reports and maintained a safe environment in potentially hostile situations.

Liaised with Border Force, HMRC and contractors to govern site security, used radios and tablets to respond to incidents, and acted as team leader and substitute supervisor for a 50+ security team.

Conducted door-to-door sales and client onboarding for BT services, shadowed sales leaders to develop sales techniques and achieved customer sign-ups through direct engagement.

Handled customer enquiries and complaints, operated cash desks, managed deliveries and stock replenishment using handheld devices to maintain shelf availability and customer service standards.

Completed a Bachelor of Science (Hons) in Computing, focusing on core computing principles and practical applications.

Completed a BTEC Diploma in Business and ICT with emphasis on business practices and information and communication technologies.

Attained GCSE qualifications including English, Maths, and Science, building foundational academic skills.