Ghaleb Ahmed

Performed administrative tasks, including processing discounts for eligible individuals according to scheme guidelines. Ensured compliance with travel discount schemes for London tunnels.

Managed customer needs and ensured satisfaction by providing standard service. Responsible for issuing, cancelling, processing payments, and updating addresses for TV licences, achieving high CSAT scores.

Carried out packaging tasks, ensuring items and supplies were correctly placed according to the business database. Provided training to new employees and ensured health and safety compliance.

Oversaw product checks, ensuring all stocks were accounted for and verified. Allocated product lists to designated areas and ensured items passed quality checks before sale.

Supported store colleagues by assembling orders safely, quickly, and efficiently. Performed tasks such as picking and manually handling stock, resolving potential hazards, and ensuring personal and team safety.

Tasked with efficiently packing hospital items in compliance with NHS and MHRA regulations. Ensured no cross-contamination and that the products were suitable for distribution.

Operated as a warehouse operative, responsible for checking, preparing, and storing products appropriately. Ensured products complied with quality assurance standards and were ready for distribution to customers.

Ensured all products served to consumers adhered to health and safety regulations while providing excellent customer service. Oversaw shop floor performance and resolved customer issues to ensure satisfaction.

Focused on creating a positive atmosphere for customers and maintaining high morale. Achieved this by staying attentive to customer needs, following health code standards for food handling, and ensuring hygiene.

Provided customer assistance and service, ensuring all tasks were completed efficiently. Responsible for ensuring products met health and safety requirements.

Completed a Level 3 Diploma in Business Management. This program provided a comprehensive understanding of business principles and practices.

Achieved GCSE qualifications in core subjects including English, Maths, Science, and additional Science. These studies built foundational academic skills.

Obtained a CILEX Level 2 Diploma in Legal Studies. This diploma provided an introduction to legal principles and practices.