ACArthur Chigwaza
@arthurchigwaza
Customer service professional with extensive administrative experience.
United KingdomWhat I'm looking for
I am an experienced customer service professional with over a decade of experience in various roles, including my time as a Customer Host at Great Western Rail. My passion for providing excellent customer service drives me to ensure that every interaction is positive and productive. I pride myself on my ability to communicate effectively, both in writing and verbally, and I have a strong problem-solving capability that allows me to handle challenging situations with ease.
Throughout my career, I have demonstrated my ability to work under pressure and maintain high standards of service. I have a proven track record of managing customer queries, ensuring safety and hygiene, and working collaboratively with teams. I am also highly organized, with a flair for planning and a continual desire to learn new skills, which I believe will be beneficial in a forward-thinking company.
Experience
Work history, roles, and key accomplishments
Driver
FSW Ltd
Jul 2022 - Aug 2022 (1 month)
Delivered air conditioning equipment, gas tanks, and accessories across southeast London, ensuring compliance with safety standards.
Driver
Beadles Sidcup
Mar 2022 - Apr 2022 (1 month)
Transported Land Rover and Jaguar car parts to various locations in southeast London, ensuring timely deliveries.
Driver
Stockgap Ltd
Jan 2022 - Feb 2022 (1 month)
Delivered metal construction goods to various companies and building sites in the southeast of London, utilizing fuel cards and mobile payment systems.
Driver
Grant Haze Ltd
Jun 2021 - Jul 2021 (1 month)
Delivered building construction materials across the UK, managing 15 to 20 drops daily while ensuring timely and safe delivery.
Multi Drop Driver
Amazon Dartford
Nov 2020 - Jun 2021 (7 months)
Responsible for the multi-drop delivery of Amazon parcels in Dartford and surrounding areas, managing 60 to 80 drops daily.
Customer Host
Great Western Rail
May 2018 - Oct 2020 (2 years 5 months)
Provided high-quality customer service on trains, ensuring passenger satisfaction and safety. Handled revenue protection, communicated effectively with onboard staff, and assisted passengers with queries. Maintained hygiene standards and managed cash transactions.
Education
Degrees, certifications, and relevant coursework
IFS School Of Finance
CeMAP and CeFA, Finance
2007 - 2008
Completed CeMAP and CeFA courses covering UK Financial Regulation, Mortgages, and Case studies.
St Johns College
IT Course, Business and IT
1999 - 2001
Studied Computerised Accounts (Pastel 4) and Business English.
St Johns College
O & A Levels, General Education
1994 - 1999
Completed O & A Levels.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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