Looking for a job

Billy Wong

@billywong

Message

I coordinate reservations, compliance, and guest services for park operations.

United Kingdom

Message

What I'm looking for

I'm looking for a role where I can support customers and operations through accurate administration, compliance, and coordination while continuing to learn new systems and processes.

I manage reservations, bookings, amendments, payments, guest enquiries, invoicing, and compliance documentation at Chestnut Meadow Park. I also coordinate maintenance operations to help park activities run smoothly.

Previously, I supported border operations as an HMRC Administrator Officer through Brook Street, checking import and export documentation and resolving customs-related issues across systems including GVMS, GMR, PINC, Excel, and IBF. I trained new staff on legislation, operational processes, and system usage while maintaining GDPR compliance and confidentiality.

I bring experience in customer service, office administration, mail operations, and accurate work in fast-paced regulated environments. I’m organised, dependable, and motivated to keep learning through new experiences.

Experience

Work history, roles, and key accomplishments

Current

Reservation and Office Administrator

Current

Chestnut Meadow Park

Oct 2025 - Present (11 months)

Managing guest reservations, bookings, amendments, and payments. Responding to guest enquiries via email, telephone, and online platforms, and maintaining compliance documentation.

Guest Service Office Administration Reservations Invoicing Compliance Microsoft Office Google Workspace Cloudbeds Bookatable

Postman

Royal Mail

Jul 2024 - Jun 2025 (11 months)

Sorted, delivered, and collected mail and parcels. Responsible for loading and unloading delivery vans, operating automated equipment, and dealing with wrongly addressed or returned mail.

Mail Sorting Delivery Parcel Handling Equipment Operation Customer Service

HMRC Administrator Officer

Brook Street

Dec 2020 - May 2024 (3 years 5 months)

Worked within an Inland Border Facility Front Office as part of a diverse team, acting as the first point of contact for hauliers importing and exporting goods. Questioned drivers and checked import/export documentation to ensure compliance with border regulations.