Simranjit User
@simranjituser
I resolve banking and technical support issues through empathetic, first-contact customer service.
CanadaWhat I'm looking for
I've supported clients at TEKsystems by handling 40–60 inbound banking calls daily, resolving account, password, credit-card, and digital-banking inquiries while following compliance processes.
Previously at IntouchCX, I provided first-line technical support for smartphones, tablets, smartwatches, computers, laptops, operating systems, web applications, and software installations. I use troubleshooting, clear communication, and careful documentation to deliver comprehensive resolutions while meeting quality and call-handle-time KPIs.
Experience
Work history, roles, and key accomplishments
Credit Advisor
TEKsystems
Feb 2024 - May 2024 (3 months)
Handled 40-60 inbound calls daily, providing empathetic support for banking inquiries and resolving client concerns at first point of contact. Contributed to team results and managed risks by adhering to compliance routines.
Technical Support Representative
IntouchCX
Aug 2021 - Feb 2024 (2 years 6 months)
Provided first-line technical support for hardware, software, and web applications, using analytical skills to resolve complex issues. Achieved KPIs on quality and call handle time while maintaining thorough product knowledge.
Education
Degrees, certifications, and relevant coursework
St. Clair College
Technical College Diploma, Mechanical
2019 - 2020
Completed a Technical College Diploma in Mechanical studies from St. Clair College in Windsor, ON from 2019 to 2020.
Availability
Location
CanadaAuthorized to work in
Job categories
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