Open to opportunities

swarajlaxmi kamanaboyana

@swarajlaxmikamanaboy

Message

Customer-focused technical support representative with 4+ years resolving consumer electronics issues.

Canada

Message

What I'm looking for

I seek customer-focused technical support roles where I can resolve device issues, improve first-contact resolution, work in collaborative, metrics-driven teams, and grow in consumer electronics support.

I am a customer-focused technical support representative with over four years of IT and consumer electronics support experience, delivering empathetic, high-quality inbound support using call flows and SOPs. I consistently diagnose hardware and software issues (iOS/Android), achieve high first-contact resolution rates, and accurately document cases to ensure continuity.

I excel in fast-paced environments, handling 30–50+ customers per shift, reducing repeat visits through effective device setup and troubleshooting, and contributing to upsell targets by identifying customer needs. I am adaptable, tech-savvy, work-from-home ready, and committed to professional, solution-oriented customer experiences.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Glentel

Sep 2024 - Oct 2025 (1 year 1 month)

Provided inbound technical support for 30–50+ customers per shift, achieving a 90%+ first-contact resolution rate and reducing repeat visits by 25% through effective device troubleshooting and configuration assistance.

Technical Troubleshooting Customer Service Data Migration Configuration Upselling

Technical Support Analyst

Infosys

Sep 2018 - Dec 2022 (4 years 3 months)

Delivered Tier-1/2 application and technical support, logging and resolving incidents per SOPs and escalation procedures in a metrics-driven environment to ensure timely issue resolution.

Tier 1 Support Incident Management SOPs Escalations Ticketing Troubleshooting