Ritika Kalra
@ritikakalra
Senior Technical Support Advisor delivering reliable first-line software and hardware solutions.
CanadaWhat I'm looking for
I am a dedicated Senior Technical Support Advisor with 5+ years delivering first-line support for hardware and software across diverse platforms, consistently improving first-call resolution and customer satisfaction through structured troubleshooting and ownership.
I excel at managing high call volumes, meeting KPIs, maintaining 100% training compliance, and upholding security protocols while collaborating with teams to support product launches and reduce repeat issues.
Experience
Work history, roles, and key accomplishments
Senior Technical Support Advisor
IntouchCx
Jan 2021 - Present (5 years 1 month)
Delivered first-line support for hardware and software issues, improving first-call resolution by 30% and reducing repeat calls by 20% through structured troubleshooting and end-to-end ownership.
Education
Degrees, certifications, and relevant coursework
CCCanadore College
Associate Degree, Business
Completed an Associate Degree in Business focusing on foundational business principles and practical skills.
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Ritika?
You can contact Ritika and 90k+ other talented remote workers on Himalayas.
Message RitikaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
