At INTOUCH CX, I provide technical support through phone, chat, and email, resolving hardware, software, connectivity, and account-related issues. I guide users through configuration and account setup, document incidents in support systems, and escalate complex issues when needed.
At Accenture, I investigated application and system issues in enterprise banking environments and supported software testing across Windows environments. I used SQL, Unix, and Windows to diagnose issues, track incidents and defects, and support application stability.
