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Simple BeautySB
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Simple Beauty

@simplebeauty

Dedicated customer service representative with extensive healthcare experience.

United States
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What I'm looking for

I am looking for a role that values customer service excellence and offers growth opportunities.

My name is Akila Lynch, and I am a dedicated customer service representative with a strong background in healthcare and insurance. Currently, I work at Simply HealthCare Plans/Clear Health Alliance, where I have honed my skills in customer service and problem-solving since February 2021. My experience also includes roles as a Benefits Specialist and Medicare Sales Representative, where I successfully assisted clients in navigating their healthcare options.

Throughout my career, I have demonstrated my ability to manage multiple responsibilities, from administrative tasks to direct customer interactions. My time as a Community Director at Quest Workspaces allowed me to develop my organizational skills while ensuring a welcoming environment for clients. I am passionate about providing exceptional service and support, and I strive to make a positive impact in every role I undertake.

Experience

Work history, roles, and key accomplishments

SA
Current

Customer Service Representative II

Simply HealthCare Plans/Clear Health Alliance

Feb 2021 - Present (4 years 7 months)

Responsible for providing exceptional customer service, addressing inquiries, and resolving issues for healthcare plan members. Focused on ensuring customer satisfaction and maintaining accurate records.

HA
Current

Benefits Specialist

Health Insurance Associates

Feb 2020 - Present (5 years 7 months)

Specialized in selling Medicare insurance, assisting clients in understanding their benefits, and guiding them through the enrollment process.

EH
Current

Medicare Sales Representative

eHealthInsurance

Sep 2019 - Present (6 years)

Focused on selling Medicare insurance plans, providing clients with information and support to help them choose the right coverage.

CH

Assistant Teacher

Children's Academy on the Halifax

Nov 2018 - Jun 2019 (7 months)

Cared for and educated children from infancy to 5 years old, creating a nurturing and supportive learning environment.

EO

Direct Care Staff

East Coast Habilitation Options

May 2018 - Sep 2018 (4 months)

Provided care for individuals with developmental disabilities in a group home setting, ensuring their safety and well-being.

WD

Cashier/Customer Service

Winn Dixie

May 2014 - May 2017 (3 years)

Managed cash register operations and provided customer service, ensuring a smooth checkout experience.

Education

Degrees, certifications, and relevant coursework

LC

Lindsey Hopkins Technical College

Vocational School Certificate, Cosmetology

Completed a vocational program to become a Manicurist and Pedicurist, gaining practical skills in nail care and beauty services.

Daytona State College logoDC

Daytona State College

Associate Degree, Art

Pursued studies in Art, completing 2 years of college education at Daytona State College.

Tech stack

Software and tools used professionally

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Simple Beauty - Customer Service Representative II - Simply HealthCare Plans/Clear Health Alliance | Himalayas