Simple Beauty
@simplebeauty
Dedicated customer service representative with extensive healthcare experience.
What I'm looking for
My name is Akila Lynch, and I am a dedicated customer service representative with a strong background in healthcare and insurance. Currently, I work at Simply HealthCare Plans/Clear Health Alliance, where I have honed my skills in customer service and problem-solving since February 2021. My experience also includes roles as a Benefits Specialist and Medicare Sales Representative, where I successfully assisted clients in navigating their healthcare options.
Throughout my career, I have demonstrated my ability to manage multiple responsibilities, from administrative tasks to direct customer interactions. My time as a Community Director at Quest Workspaces allowed me to develop my organizational skills while ensuring a welcoming environment for clients. I am passionate about providing exceptional service and support, and I strive to make a positive impact in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Service Representative II
Simply HealthCare Plans/Clear Health Alliance
Feb 2021 - Present (4 years 7 months)
Responsible for providing exceptional customer service, addressing inquiries, and resolving issues for healthcare plan members. Focused on ensuring customer satisfaction and maintaining accurate records.
Benefits Specialist
Health Insurance Associates
Feb 2020 - Present (5 years 7 months)
Specialized in selling Medicare insurance, assisting clients in understanding their benefits, and guiding them through the enrollment process.
Medicare Sales Representative
eHealthInsurance
Sep 2019 - Present (6 years)
Focused on selling Medicare insurance plans, providing clients with information and support to help them choose the right coverage.
Community Director
Quest Workspaces
Jul 2023 - Jul 2024 (11 months)
Managed administrative tasks including filing, customer service, and event planning, while maintaining a clean and organized office environment.
Assistant Teacher
Children's Academy on the Halifax
Nov 2018 - Jun 2019 (7 months)
Cared for and educated children from infancy to 5 years old, creating a nurturing and supportive learning environment.
Cashier/Customer Service
RaceTrac Petroleum, Inc
Oct 2018 - Jan 2019 (3 months)
Provided customer service and handled transactions as a cashier, ensuring a positive experience for customers.
Direct Care Staff
East Coast Habilitation Options
May 2018 - Sep 2018 (4 months)
Provided care for individuals with developmental disabilities in a group home setting, ensuring their safety and well-being.
Customer Service Representative
Palm Coast Data
Sep 2017 - Mar 2018 (6 months)
Handled customer inquiries and provided support in a call center environment, focusing on customer satisfaction.
Cashier/Customer Service
Winn Dixie
May 2014 - May 2017 (3 years)
Managed cash register operations and provided customer service, ensuring a smooth checkout experience.
Education
Degrees, certifications, and relevant coursework
Lindsey Hopkins Technical College
Vocational School Certificate, Cosmetology
Completed a vocational program to become a Manicurist and Pedicurist, gaining practical skills in nail care and beauty services.
Daytona State College
Associate Degree, Art
Pursued studies in Art, completing 2 years of college education at Daytona State College.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Simple?
You can contact Simple and 90k+ other talented remote workers on Himalayas.
Message SimpleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
