Open to opportunities

CrystalMimi User

@crystalmimiuser

Message

I resolve customer needs through compassionate support, clear communication, and reliable follow-through.

United States

Message

What I'm looking for

I'm looking for a remote customer service, member support, patient support, care coordination, or call-center role where I can use compassionate communication, problem-solving, documentation, and relationship-building skills.

I've supported customers at Hilton Grand Vacations, handling 30+ daily calls, emails, and inquiries while resolving complaints, documenting interactions, and improving response times. I also helped health insurance clients at HealthPlanOne understand and select appropriate plans in a remote environment.

My background includes direct support and team leadership, where I've created safe, structured environments, supported independence, and communicated professionally with clients, families, and teams. I bring patience, active listening, de-escalation, and dependable service to customer, member, patient, and care-support work.

Experience

Work history, roles, and key accomplishments

Direct Support Professional

Quest, Inc.

Nov 2025 - May 2026 (6 months)

Provided compassionate support to individuals with developmental and intellectual disabilities, assisting with daily living activities and documenting client needs.

Caregiving Daily Living Activities Documentation Active Listening Confidentiality