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Malinda JonesMJ
Open to opportunities

Malinda Jones

@malindajones

Compassionate Medicare and customer service specialist focused on member retention.

United States
Message

What I'm looking for

I seek a member-focused role in Medicare or healthcare where I can use empathy, compliance knowledge, and call-handling skills to improve member satisfaction and retention.

I am a compassionate, detail-oriented customer service and insurance specialist with hands-on experience supporting Medicare and healthcare members. I excel at explaining benefits, resolving complex inquiries, and ensuring compliance with healthcare policies.

In my current role as an Insurance Agent I handle 50+ daily calls, de-escalate conflicts, and collaborate with supervisors to resolve complex cases, all while maintaining professionalism under pressure. My approach prioritizes empathy and active listening to build trust and improve member satisfaction.

Previously I supported customer experience and operations in retail and healthcare settings, including roles in hospital food service, retail floor management, and merchandising. These positions sharpened my skills in team supervision, inventory processes, and delivering personalized service to diverse populations.

I am seeking to leverage my insurance and member engagement expertise in a Medicare Member Engagement Specialist role where I can continue to drive retention, ensure compliance, and provide meaningful support to members.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Central Piedmont Community College logoCC

Central Piedmont Community College

Associate's Degree, Interior Design

2024 -

Pursuing an Associate's Degree in Interior Design at Central Piedmont Community College, started June 2024.

PS

Potomac Trade School

Trade Certification

2017 - 2017

Completed a trade certification program at Potomac Trade School in July 2017.

LS

Leesville High School

High School Diploma

Graduated from Leesville High School with a High School Diploma in May 2013.

Tech stack

Software and tools used professionally

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Malinda Jones - Insurance Agent - AmeriHealth Caritas | Himalayas