Malinda Jones
@malindajones
Compassionate Medicare and customer service specialist focused on member retention.
What I'm looking for
I am a compassionate, detail-oriented customer service and insurance specialist with hands-on experience supporting Medicare and healthcare members. I excel at explaining benefits, resolving complex inquiries, and ensuring compliance with healthcare policies.
In my current role as an Insurance Agent I handle 50+ daily calls, de-escalate conflicts, and collaborate with supervisors to resolve complex cases, all while maintaining professionalism under pressure. My approach prioritizes empathy and active listening to build trust and improve member satisfaction.
Previously I supported customer experience and operations in retail and healthcare settings, including roles in hospital food service, retail floor management, and merchandising. These positions sharpened my skills in team supervision, inventory processes, and delivering personalized service to diverse populations.
I am seeking to leverage my insurance and member engagement expertise in a Medicare Member Engagement Specialist role where I can continue to drive retention, ensure compliance, and provide meaningful support to members.
Experience
Work history, roles, and key accomplishments
Insurance Agent
AmeriHealth Caritas
Jul 2023 - Present (2 years 2 months)
Support Medicare members with plan inquiries and issue resolution, handling 50+ daily calls while maintaining compliance and improving member satisfaction through de-escalation and timely escalations.
Merchandise Displayer
HomeGoods
Jan 2022 - Jul 2024 (2 years 6 months)
Delivered customer-focused service and merchandising support, assisted shoppers with product selection, and built rapport to foster repeat visits and drive sales.
Food Service Worker
UNC Rex Healthcare
Jul 2019 - Jul 2023 (4 years)
Provided patient and staff food service in a hospital setting, responding quickly to needs and maintaining a professional, caring environment that supported operations.
Floor Manager
Once Upon A Child
Jan 2018 - Jun 2019 (1 year 5 months)
Oversaw daily store operations, trained and supervised staff, and maintained inventory accuracy while streamlining stock processes to reduce losses and improve service quality.
Education
Degrees, certifications, and relevant coursework
Central Piedmont Community College
Associate's Degree, Interior Design
2024 -
Pursuing an Associate's Degree in Interior Design at Central Piedmont Community College, started June 2024.
Potomac Trade School
Trade Certification
2017 - 2017
Completed a trade certification program at Potomac Trade School in July 2017.
Leesville High School
High School Diploma
Graduated from Leesville High School with a High School Diploma in May 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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