Malinda Jones

I am a compassionate, detail-oriented customer service and insurance specialist with hands-on experience supporting Medicare and healthcare members. I excel at explaining benefits, resolving complex inquiries, and ensuring compliance with healthcare policies.

In my current role as an Insurance Agent I handle 50+ daily calls, de-escalate conflicts, and collaborate with supervisors to resolve complex cases, all while maintaining professionalism under pressure. My approach prioritizes empathy and active listening to build trust and improve member satisfaction.

Previously I supported customer experience and operations in retail and healthcare settings, including roles in hospital food service, retail floor management, and merchandising. These positions sharpened my skills in team supervision, inventory processes, and delivering personalized service to diverse populations.

I am seeking to leverage my insurance and member engagement expertise in a Medicare Member Engagement Specialist role where I can continue to drive retention, ensure compliance, and provide meaningful support to members.