Mohamed Taoussi
@simotaoussi
I resolve complex gaming support cases and build strong customer relationships across service and sales.
MoroccoWhat I'm looking for
At 5CA, I supported a leading gaming company remotely, earned promotion to T2 Store Specialist within six months, and handled complex cases while maintaining high customer satisfaction.
I've also managed residential sales and rentals as a freelance real estate agent at IGL IMMO, negotiated client-focused deals, and supported event planning and marketing campaigns at Zaki’s Events Agency. Earlier at Teleperformance supporting SFR Data, I provided technical assistance and achieved the best Average Handling Time while maintaining service quality.
Experience
Work history, roles, and key accomplishments
Gaming Support Agent
5CA
Nov 2021 - Dec 2025 (4 years 1 month)
Provided customer support for a leading gaming company, promoted to T2 Agent (Store Specialist) within 6 months. Completed a mentorship program for future Team Lead/Manager roles and handled complex cases ensuring high customer satisfaction.
Real Estate Agent
IGL IMMO
Jan 2018 - Dec 2020 (2 years 11 months)
Worked as a freelance agent in Casablanca and Dar Bouazza, managing sales and rentals of residential properties. Built strong client relationships and networks, negotiating deals to maximize client satisfaction.
Events Planning Assistant
Zaki's Events Agency
May 2017 - Jul 2017 (2 months)
Assisted with event planning and coordination, supported the marketing team in campaigns, and handled daily tasks to ensure smooth operations. Gained experience in teamwork and project organization.
Customer Service Agent
SFR Data outsourced by Teleperformance
Feb 2013 - Dec 2013 (10 months)
Provided technical assistance to customers, achieving the best 'Average Handling Time'. Resolved issues quickly while maintaining quality and delivered outstanding customer support in a fast-paced environment.
Education
Degrees, certifications, and relevant coursework
HTL International
Master's Degree, Digital Marketing
2021 - 2021
Online Master's degree in Digital Marketing from HTL International.
Girne American University
Associate Degree, Public Relations and Marketing
2014 - 2017
Associate degree in Public Relations and Marketing from Girne American University.
ISMT Casablanca
Diploma, Tourism and Hotel Management
2011 - 2012
Diploma in Tourism and Hotel Management from ISMT Casablanca.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
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