Chouaib Kach kach
@chouaibkachkach
I am a customer support agent skilled in technical and sales support.
MoroccoWhat I'm looking for
I am a customer support professional with experience across chat, technical, and sales support roles in international contact centers. I gained extensive practical experience at BrainRocket Ltd and Amazon handling live and Tier-2 technical inquiries.
I've also worked as a sales analyst and sales agent, contributing to preparation of annual financial statements, correspondence, appointment setting, and risk management, which strengthened my process orientation and commercial awareness.
I am fluent in English and French and proficient in German, and I am comfortable with CRM systems, Microsoft Office, Slack, and Zendesk. I am open-minded, team-capable, creative, willing to relocate, and ready to start immediately.
Experience
Work history, roles, and key accomplishments
Chat Support
BrainRocket Ltd
Jan 2024 - May 2024 (4 months)
Provided chat-based customer support at BrainRocket Ltd in Limassol, handling customer inquiries and resolving issues via chat.
Sales Agent
Avanquest
Jan 2022 - Dec 2022 (11 months)
Worked as a Sales Agent at Avanquest in Casablanca, conducting outreach and managing customer relationships to support sales activities.
Sales Analyst
Anytech
Jan 2021 - Dec 2021 (11 months)
Prepared annual financial statements and performed sales analysis at Anytech in Casablanca to support reporting and decision-making.
Travel Agent
Tuifly
Feb 2021 - Aug 2021 (6 months)
Served as a Travel Agent at Tuifly in Casablanca, managing bookings and applying risk and personnel management practices.
Customer Service Representative
Comdata
Jan 2020 - Jul 2020 (6 months)
Worked as a Customer Service Representative at Comdata Casablanca providing back-office technical support and handling customer inquiries.
Technical Support Tier 2
Amazon
Oct 2019 - Jan 2020 (3 months)
Provided Tier 2 technical support for Amazon in Casablanca, handling live support and resolving technical customer issues.
CSS Agent
Giant Link
Dec 2018 - Jul 2019 (7 months)
Worked as a CSS Agent at Giant Link in Fès providing customer support, appointment setting, and sales support.
Sales Employee
Virtual Digits
Jan 2017 - Dec 2018 (1 year 11 months)
Served as a Sales Employee at Virtual Digits in Rabat, supporting Vodafone marketing and executing sales activities.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Cologne
Bachelor's degree, Industrial Engineering
2012 - 2016
Bachelor's degree with a focus in Industrial Engineering from the University of Cologne (October 2012–September 2016).
Zittau Görlitz StudyCollege
2009 - 2011
Grade: 3.5
Completed preparatory Studienkolleg program at Zittau Görlitz StudyCollege in Leipzig with a final grade of 3.5 (October 2009–January 2011).
GMGoethe-Institut Marrakech
C2 Certificate in German, German Language
2009 - 2010
Completed German language certificates including B1/B2 and C2 at Goethe-Institut Marrakech from October 2009 to December 2010.
Imam El Ghazali - Gymnasium Sidi Bennour
High School Degree
2006 - 2009
High school diploma from Imam El Ghazali Gymnasium in Sidi Bennour (July 2006–June 2009).
Availability
Location
MoroccoAuthorized to work in
Job categories
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