Chouaib Kach kach

Provided chat-based customer support at BrainRocket Ltd in Limassol, handling customer inquiries and resolving issues via chat.

Worked as a Sales Agent at Avanquest in Casablanca, conducting outreach and managing customer relationships to support sales activities.

Prepared annual financial statements and performed sales analysis at Anytech in Casablanca to support reporting and decision-making.

Served as a Travel Agent at Tuifly in Casablanca, managing bookings and applying risk and personnel management practices.

Worked as a Customer Service Representative at Comdata Casablanca providing back-office technical support and handling customer inquiries.

Provided Tier 2 technical support for Amazon in Casablanca, handling live support and resolving technical customer issues.

Worked as a CSS Agent at Giant Link in Fès providing customer support, appointment setting, and sales support.

Served as a Sales Employee at Virtual Digits in Rabat, supporting Vodafone marketing and executing sales activities.

Bachelor's degree with a focus in Industrial Engineering from the University of Cologne (October 2012–September 2016).

Grade: 3.5

Completed preparatory Studienkolleg program at Zittau Görlitz StudyCollege in Leipzig with a final grade of 3.5 (October 2009–January 2011).

Completed German language certificates including B1/B2 and C2 at Goethe-Institut Marrakech from October 2009 to December 2010.

High school diploma from Imam El Ghazali Gymnasium in Sidi Bennour (July 2006–June 2009).