Open to opportunities

ahmed hamdoun

@ahmedhamdoun

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Bilingual customer service and digital operations professional with sales expertise.

Morocco

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What I'm looking for

I seek a remote or hybrid customer-facing role where I can apply bilingual support, sales skills, and digital tools to improve customer satisfaction and grow professionally.

I am a motivated bilingual customer support and sales professional with hands-on experience across telecom, hospitality, and gaming environments. I consistently deliver calm, professional service while handling high-volume inbound and outbound interactions.

I have strong sales results, managed 60–80 calls per day, resolved billing and basic technical issues, and maintained accurate records to ensure follow-up and resolution. I pair persuasive communication with digital tool familiarity, including CRM basics and AI tools like ChatGPT.

Adaptable and disciplined, I balance work with academic progress toward a Bachelor's degree at Abdemelek Essaâdi University and seek opportunities to grow international experience while contributing reliably to team targets.

Experience

Work history, roles, and key accomplishments

Call Center Customer Support

HMN Call Center

Sep 2024 - Nov 2025 (1 year 2 months)

Provided bilingual (Spanish–Arabic) inbound and outbound customer support and sales, managing high-volume queues and achieving strong sales results while resolving billing and technical inquiries.

Customer Support Sales Arabic Troubleshooting CRM Time Management Lead Qualification

Bar Assistant

Frutello Café & Restaurant

Jun 2024 - Sep 2024 (3 months)

Supported bar operations including drink preparation, restocking and outdoor service assistance, improving service speed and customer satisfaction in a fast-paced environment.

Stock Management Customer Service Speed Of Service Teamwork POS Basics Communication

Assistant Manager

PSS/PS4 Lounge

Sep 2022 - Apr 2024 (1 year 7 months)

Managed operations at a PlayStation gaming club, handling customer service, equipment setup and scheduling while balancing academic commitments and weekend demand.

Operations Management Customer Service Setup Scheduling Multitasking Teamwork Conflict Resolution

Field Sales Promoter

INWI

Jun 2022 - Sep 2022 (3 months)

Promoted and sold internet services and routers door-to-door, provided basic Wi‑Fi setup support, and achieved direct residential sales through persuasive communication.

Field Sales Door to Door Sales Persuasion Communication Customer Engagement Time Management