Rim User
@rimuser
I resolve software issues and deliver multilingual customer support across global markets.
MoroccoWhat I'm looking for
I've supported customers and players globally at 5CA, resolving technical issues through remote, multi-channel support while documenting interactions accurately in CRM systems.
At Majorel Africa, I moderated high volumes of user-generated content against platform safety guidelines, quality metrics, and turnaround-time targets. Previously at Comdata, I handled inbound delivery and software support inquiries, guiding clients through applications and operational processes.
I'm trilingual in English, French, and Arabic, with C1 proficiency and a customer-first approach. I pair technical troubleshooting, analytical precision, and clear communication to create smooth customer experiences.
I'm eager to bring my remote support experience and rigorous analytical background to a high-impact SaaS or technical support role.
Experience
Work history, roles, and key accomplishments
Gaming Support & Technical Specialist
5CA
Jun 2022 - Oct 2023 (1 year 4 months)
Provided remote, multi-channel customer and player support across global markets. Troubleshot technical issues, documented customer interactions accurately in CRM systems, and maintained high service standards and satisfaction KPIs.
Education
Degrees, certifications, and relevant coursework
Faculty of Medicine and Pharmacy of Casablanca
Doctor of Medicine, General Medicine
2015 -
Pursuing a Doctorate in General Medicine, combining rigorous analytical training with a strong foundation in physical sciences.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Job categories
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