Sofia CHERKI
@sofiacherki
I improve player support quality through QA, Salesforce coaching, and digital marketing.
MoroccoWhat I'm looking for
I've supported players at 5CA remotely through chat and email, resolving account, billing, and technical issues for a major gaming company. As a gamer, I understand what players are dealing with and use Salesforce daily to track, escalate, and monitor cases.
At ADM VALUE, I moved from back-office chat support into QA within two months. I spent five years reviewing chat interactions for accuracy and consistency, coaching agents on tone, and training new hires on Salesforce and chat best practices.
My Digital Marketing and E-Business master's has strengthened my work in brand identity, marketing collateral, and B2B outreach campaigns. I'm looking for a remote-only role where I can bring customer support, quality assurance, and digital marketing experience.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
ADM Value
Jan 2014 - Dec 2016 (2 years 11 months)
Handled back-office chat support and was promoted to QA within 2 months for speed and accuracy.
Education
Degrees, certifications, and relevant coursework
Faculty of Science
DEUG, Biology
2014 - 2016
Pursued a DEUG in Biology at the Faculty of Science, Rabat.
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
Salary expectations
Job categories
Skills
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