Simone User
@simoneuser3
I support VIP users and global customers across live-streaming, travel, and exhibitions in five languages.
EgyptWhat I'm looking for
I've supported guests, hotels, and VIP users for Booking.com, Western Union, Bigo Live, and Mico World, resolving service and technical issues in Turkish, English, Arabic, Hindi, and Italian.
At Bigo Live, I developed the VIP department, supported users technically, monitored live rooms, organized events, and designed banners. At Mico World, I support VIP requests and share event ideas that encourage user recharges.
I've also worked as an interpreter at international exhibitions across Egypt, India, Italy, and other markets, supporting Turkish, Italian, and multilingual business delegations. I enjoy connecting with different cultures and building long-term client relationships.
Experience
Work history, roles, and key accomplishments
Interpreter
International Exhibitions for few days
Nov 2012 - Present (13 years 10 months)
Provided interpretation services at various international exhibitions, including medical, automotive, and industrial events, in multiple languages.
TR VIP Management Advisor
Mico World
Dec 2025 - Jun 2026 (6 months)
Supported VIP users with requests and technical issues, and shared event ideas to attract users and encourage recharging.
VIP User Management Advisor - Turkish
Roots for Management Consultant
Aug 2019 - Jul 2025 (5 years 11 months)
Developed the VIP department for Bigo Live, organizing events, designing banners, supporting VIP users technically, and monitoring live rooms.
Customer Service Representative
Teleperformance Egypt
Jan 2019 - Aug 2019 (7 months)
Handled customer service for the Western Union account.
Customer Service Representative
Booking.com - Convergys Egypt
Dec 2016 - Aug 2018 (1 year 8 months)
Supported guests and hotels in Turkish, English, Arabic, and Hindi, resolving inquiries and providing assistance.
Turkish HR Recruiter
Convergys
Screened Turkish-speaking candidates and input their information into the system.
Education
Degrees, certifications, and relevant coursework
Accademia Europea Di Firenze
Certificate, Italian Language
2024 - 2024
Grade: C2
Obtained an Italian language certificate at C2 level from Accademia Europea Di Firenze.
Brazilian Cultural Center
Certificate, Portuguese Language
2023 - 2023
Grade: A2
Studied Portuguese language and achieved A2 level at the Brazilian Cultural Center.
Istituto Italiano di Cultura Il Cairo
Certificate, Italian Language
2019 - 2023
Grade: B2
Studied Italian language and achieved B2 level at the Istituto Italiano di Cultura in Cairo.
Greek Cultural Centre in Cairo
Certificate, Greek Language
2021 - 2021
Grade: Level 1
Completed Greek Language Level 1 at the Greek Cultural Centre in Cairo.
Kendriye Hindi Sansthan
Certificate, Hindi Language
2017 - 2018
Completed Hindi language proficiency training at Kendriye Hindi Sansthan in Agra, India.
Maulana Azad Indian Culture Centre
Diploma, Hindi Language
2016 - 2018
Earned a Hindi Language Diploma from the Maulana Azad Indian Culture Centre.
Sakarya University
Certificate, Turkish Language
2016 - 2016
Attended a Turkish summer course and obtained a certificate from TOMER, Sakarya University.
Yunus Emre Turkish Cultural Center
Certificate, Turkish Language
2012 - 2016
Grade: C1
Completed Turkish language training up to C1 level at the Yunus Emre Turkish Cultural Center.
Ain Shams University
Bachelor's Degree, Turkish Language and Literature
2012 - 2016
Studied Turkish language and literature at the Al-Alsun faculty, Ain Shams University.
IIC Italian Instituto di Cairo
Certificate, Italian Language
Grade: B2
Completed an Italian conversation course at B2 level at the IIC Italian Instituto di Cairo.
Availability
Location
EgyptAuthorized to work in
Website
shorturl.at/5pBmJSalary expectations
Job categories
Skills
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