Open to opportunities

Salma Ahmed

@salmaahmed3

I support Turkish-speaking customers through live chat, resolving inquiries and complaints with accurate real-time solutions.

Egypt

Message

What I'm looking for

I'm looking for a customer service or support role where I can use Turkish communication skills, resolve customer issues, and contribute to service quality and response time.

At Hello Group, I supported Turkish-speaking clients through live chat, handling inquiries and complaints with accurate, real-time solutions. I resolved issues efficiently while maintaining customer satisfaction and collaborating with teammates to improve service quality and response time.

I'm a Turkish Language graduate from Ain Shams University with B2 Turkish and B1 English. I also bring administrative support experience, including scheduling, appointment management, employee follow-up, and daily office tasks.

Experience

Work history, roles, and key accomplishments

Customer Service Representative (Turkish Accounts – LiveChat)

Hello Group

Jan 2025 - Apr 2026 (1 year 3 months)

Handled customer inquiries and complaints from Turkish-speaking clients via live chat, providing accurate real-time solutions and support. Resolved issues efficiently while maintaining high satisfaction levels and collaborating with team members to improve service quality.

Customer Service Live Chat Turkish Language Problem Solving Teamwork