Open to opportunities

Shayma Mohammad

@shaymamohammad

Multilingual customer support specialist fluent in Turkish and Arabic, with strong sales and travel operations experience.

Egypt

Message

What I'm looking for

I seek a customer-facing role leveraging my Turkish/Arabic language skills, remote support and travel booking experience, with opportunities for growth in sales or operations within a collaborative culture.

I am a multilingual customer support and travel operations specialist with hands-on experience in remote customer service, tele-sales, and travel booking systems. I have supported customers in Turkish, Arabic, and English across social media, voice, chat and email channels, and handled bookings, refunds, and Amadeus-based ticketing workflows.

I have delivered measurable results in sales and customer satisfaction through roles in travel agencies, e-commerce support, and assistance coordination, and I bring attention to detail, strong communication, and a service-oriented mindset. I seek opportunities where I can leverage language skills, sales experience, and remote-support expertise to drive customer success.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

KKTC Electronics

May 2024 - Feb 2025 (9 months)

Provided Turkish and English customer support via Instagram, Facebook and WhatsApp, processed orders and maintained product availability updates while managing product data entry in Excel.

Customer Support Social Media Support WhatsApp Instagram)Facebook Data Entry Excel)

Telesales Agent

ApexRech

Mar 2024 - Apr 2024 (1 month)

Conducted outbound calls to US prospects to generate leads and drive medical insurance sales on a remote US account.

Telesales Outbound Calling Lead Generation Sales CRM English

Tour Guide

Travel Pass

Jul 2023 - Jul 2023 (0 months)

Led a group of Turkish tourists on guided visits to Cairo historical sites, coordinating logistics and providing cultural and language support.

Tour Guide Turkish Customer Service Cultural Interpretation

Interpreter

DeFacto

Jul 2023 - Jul 2023 (0 months)

Provided Turkish–Arabic interpretation for the Global Quality Manager during textile factory visits over a one-week assignment.

Interpretation Turkish Arabic Translation Cultural Mediation

Travel Agent

Xceed

Mar 2021 - May 2023 (2 years 2 months)

Handled bookings, rebookings, cancellations and refunds for Turkish accounts using Amadeus; issued tickets, managed cross-sells and coordinated hotel bookings via providers.

Customer Service Cross Selling Live Chat Email Support

Educational Consultant

OK Tamam Group

Oct 2020 - Mar 2021 (5 months)

Advised and registered international students for Turkish private universities, coordinated consultations and managed inquiries via social media and email.

Student Recruitment Sales Social Media

Turkish Tutor

Freelance

Jul 2020 - Jan 2021 (6 months)

Provided one-on-one Turkish language instruction to students and visiting learners, and assisted Turkish students with Arabic language practice and homework.

Language Teaching Turkish Arabic Lesson planning Tutoring Communication

Translator

Tarjem

Jun 2020 - Jun 2020 (0 months)

Translated a 1,325-word document from Turkish into Arabic for a short-term project.

Translation Turkish Proofreading Localization

Assistance Coordinator

CONNEX Assistance Middle East

Oct 2019 - Apr 2020 (6 months)

Coordinated medical assistance cases by liaising with insurers for foreign patients across Egypt, UAE and other countries, and provided technical and travel support via English email communications.

Medical Assistance Coordination Email Communication Case Management Customer Support

Call Center Agent

Xceed

Feb 2018 - May 2018 (3 months)

Supported customers on the MI Mobil account regarding new phone products, after-sales services and complaints via call center channels.

Call Center Support Customer Service Product Support

Education

Degrees, certifications, and relevant coursework

Ain Shams University

Bachelor degree, Oriental Languages (Turkish)

2017 - 2017

Activities and societies: VOLUNTEER: Resala charity (Dec 2017 - Jul 2023); English course at Passion Center (Feb 2023 - Aug 2023); Member on ViewBug photography platform.

Bachelor degree in Oriental Languages (Turkish department) awarded by Ain Shams University.