Simon Bolivar
@simonbolivar
Customer service professional with experience in the medical sector.
ColombiaWhat I'm looking for
My name is Simón Bolívar, a 24-year-old professional with extensive experience in customer service within the medical sector. I am committed to contributing my knowledge, English language skills, and charisma to enhance the operations of any organization I join. Currently, I work at Better Health Services, where I ensure smooth communication between medical professionals, legal teams, and patients, while implementing efficient workflows to optimize case management and follow-ups.
Throughout my career, I have provided guidance and training to staff on best practices for case management, coordinated with healthcare providers to track patient progress, and developed shortcuts in Excel to streamline data management. My educational background includes a B2 certification in English and a high school degree, which have equipped me with the skills necessary to excel in my role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Better Health Services
Jul 2024 - Present (11 months)
Responsible for ensuring smooth communication between medical professionals, legal teams, and patients. Implemented efficient workflows for case management and provided guidance and training to staff on best practices. Coordinated with healthcare providers to track patient progress.
Administrative Assistant
Orthopedic Care
Oct 2022 - Feb 2024 (1 year 4 months)
Managed scheduling of outgoing and incoming calls, created patient information charts, and handled insurance and claim information for accidents. Developed shortcuts in Excel to streamline patient data management.
Education
Degrees, certifications, and relevant coursework
Universidad de San Buenaventura
High School Degree, General Studies
2022 - 2024
Completed a high school degree with a focus on preparing for further education and professional development.
Teaching Language Services
B2 Certification, Language Studies
2021 - 2021
Achieved a B2 certification in English, demonstrating proficiency in the language for professional communication.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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