Luis Alejandro Reina Castiblanco

I’m a bilingual customer service professional with experience in call centers and medical interpretation. I’m known for empathy, strong communication skills, and a high capacity for learning, and I enjoy resolving customer inquiries efficiently while maintaining high satisfaction levels.

In my roles, I’ve assisted international customers across multiple service channels and stayed professional and empathetic in high-volume environments. I’ve also provided accurate Spanish-English medical interpretation between healthcare providers and patients, ensuring confidentiality and compliance with professional standards while supporting clear understanding for both sides.