david cruz
@davidcruz
Bilingual customer service and sales professional focused on inbound/outbound call excellence for English-speaking clients.
ColombiaWhat I'm looking for
I’m a bilingual Customer Service Representative with hands-on experience in call center environments, combining inbound/outbound customer support with sales and healthcare assistance. I’m comfortable meeting targets while staying focused on service quality, clear communication, and fast issue resolution.
Across roles at Access Dental, iQor Colombia, and Concentrix, I handled appointment scheduling, insurance/Medicare support, patient assistance, and customer retention. I also closed sales on inbound calls, explained products, and managed orders, cancellations, and customer inquiries with strong English communication (B2) and Spanish as a native language.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Access Dental
Sep 2025 - Feb 2026 (5 months)
Provided healthcare customer service by handling appointment scheduling and insurance verification, including Medicare support and patient assistance via inbound calls.
Sales Representative
iQor Colombia
Aug 2024 - Aug 2025 (1 year)
Closed inbound sales calls by engaging customers, explaining products, and delivering English communication while working toward sales targets.
Supported customers through inbound and outbound calls, managing order requests, cancellations, and issue resolution while providing bilingual service.
Education
Degrees, certifications, and relevant coursework
BLENDEX Languages Academy
English Proficiency (C1), English Language
2017 - 2019
Grade: C1
Completed English language studies (C1) at BLENDEX Languages Academy from 2017 to 2019.
BLENDEX Languages Academy
English Proficiency Program, English Language
2017 - 2019
Completed English language studies at BLENDEX Languages Academy from 2017 to 2019.
UPB School - Medellin
High School Diploma, High School
2011 - 2016
Completed a High School Diploma at UPB School in Medellin from 2011 to 2016.
UPB School - Medellin
High School Diploma
2011 - 2016
Completed a high school education at UPB School in Medellin from 2011 to 2016.
Availability
Location
ColombiaAuthorized to work in
Job categories
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