Stefania Gutierrez
@stefaniagutierrez
Highly organized customer-oriented professional with strong problem-solving skills.
ColombiaWhat I'm looking for
I am a highly organized and customer-oriented professional with a strong track record in providing exceptional service and support in both call center and administrative assistant roles. My experience spans various roles, including customer service representative positions at Sitel and Concentrix in Colombia, where I efficiently handled customer inquiries and resolved issues to ensure a seamless customer experience.
In addition to my customer service expertise, I have also worked in healthcare settings, assisting in the hematology department and providing care as an au pair in Germany. My excellent communication skills, both written and verbal, enable me to build strong rapport with clients and colleagues alike, even in fast-paced and remote environments. I am committed to delivering high-quality service and continuously improving my skills to better serve my clients.
Experience
Work history, roles, and key accomplishments
Hematology Lab Assistant
Uniklinikum Heidelberg
Sep 2024 - Mar 2025 (6 months)
Assisted the hematology department by receiving and handling samples for the diagnosis of hematology parameters. Maintained meticulous documentation of processes and ensured efficient organization of supplies and inventory.
Volunteer
Uniklinikum Heidelberg
Apr 2019 - Sep 2020 (1 year 5 months)
Provided dedicated support in the patient nursery as part of a voluntary year program. Assisted with various tasks to ensure patient comfort and operational efficiency within the hospital environment.
Customer Service Representative
Sitel
Sep 2016 - Jan 2017 (4 months)
Responded to customer inquiries via phone, email, and chat, providing detailed information on products, services, and policies. Effectively resolved issues by offering solutions and alternatives, and handled escalations for complex customer concerns.
Customer Service Representative
Concentrix
Aug 2015 - Jul 2016 (11 months)
Addressed customer inquiries and issues across multiple channels, including phone, email, and chat. Promoted new products and offers tailored to customer needs, ensuring prompt and satisfactory resolution on the first contact.
Au Pair
Private Household
Provided comprehensive childcare services and managed various household tasks. Ensured a supportive and organized home environment.
Education
Degrees, certifications, and relevant coursework
Schule für Gesundheit und Krankenpflegeberufe Eisenhüttenstadt
Medical Lab Technician, Medical Laboratory Technology
Studied to become a medical lab technician, focusing on laboratory procedures and diagnostics. The program was not completed.
Fundación Universitaria de Ciencias de la Salud (F.U.C.S)
EMT, Emergency Medical Services
Completed studies to become an Emergency Medical Technician. Gained knowledge and skills in pre-hospital emergency care.
Colegio Parroquial Santa Isabel de Hungría
Highschool Diploma, General Studies
Successfully completed high school education. Acquired foundational knowledge across various subjects.
Availability
Location
ColombiaAuthorized to work in
Job categories
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