Wumwum 123
@santiago
I am a person who always wants to improve, learn quickly, likes to try new things, learn new skills.
What I'm looking for
I’m a Customer Service Representative focused on delivering reliable support that leaves customers confident and satisfied. I listen closely to customer details, identify what they need, and respond with matching solutions.
In my recent roles, I assisted customers with account issues, service inquiries, and technical problems, aiming to resolve concerns quickly and professionally. I’m comfortable handling a wide range of requirements while maintaining clear, respectful communication.
I also bring a sales-adjacent mindset as a Sales Advisor, helping customers find options that fit their goals. My approach is grounded in organization and problem-solving—so every interaction moves toward a practical outcome.
I work effectively in both English and Spanish environments and take pride in strong communication. I’m also licensed as a forklift operator, which reflects my commitment to safety, responsibility, and following procedures.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
T-Mobile
Aug 2025 - Dec 2025 (4 months)
Assisted customers with account issues, service inquiries, and technical problems to ensure customer satisfaction. Delivered responsive support while maintaining clear communication during case handling.
Customer Service Rep & Sales
Supreme Claims
Jan 2025 - Jun 2025 (5 months)
Provided customer service by listening to customer needs and offering matching solutions across a wide range of requirements. Supported sales-adjacent customer interactions to help address requests effectively.
Education
Degrees, certifications, and relevant coursework
Instituto Francisco de Paula Santander
Grade: 4.0
Studied at Instituto Francisco de Paula Santander in Ibague, Tolima, with a GPA of 4.0.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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