Open to opportunities

Simeon Victory

@simeonvictory

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I manage customer journeys that convert enquiries, resolve issues, and drive repeat purchases.

Nigeria

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What I'm looking for

I'm looking for a customer success or customer lifecycle role where I can improve onboarding, retention, customer engagement, and revenue through proactive follow-up and cross-functional collaboration.

I've managed end-to-end customer journeys for CSI Groceryy, Trace Vision, Arbella Supermarket, and Lumabo Foams, guiding customers from enquiry and product selection through fulfilment, issue resolution, and repeat purchases. At CSI Groceryy, I handled high-volume interactions across WhatsApp, live chat, Instagram, Facebook, and phone while meeting a sub-30-second response SLA.

I've converted inbound enquiries into orders, followed up on abandoned carts, managed WooCommerce order processing, and coordinated with store and logistics teams to support successful deliveries. I also increased customer engagement by 50% at Trace Vision through targeted SMS and email campaigns.

Experience

Work history, roles, and key accomplishments

Customer Success & Sales Executive

CSI Groceryy

Jul 2025 - Dec 2025 (5 months)

Owned the full customer lifecycle for a high-volume e-commerce and retail operation, from initial enquiry through order fulfilment, issue resolution, and repeat purchase. Managed high-volume customer interactions across multiple channels, consistently meeting response SLAs and contributing to daily revenue targets.

Customer Onboarding Customer Engagement Customer Retention Inbound Sales Issue Resolution Escalation Management Order Fulfilment Account Management WooCommerce Meta Business Suite Buffer Google Workspace Google Sheets Cross functional Coordination Stakeholder Communication Reporting

Customer Success & Sales Associate

Trace Vision

Jul 2024 - Dec 2024 (5 months)

Supported customer onboarding, engagement, and retention for a security solutions provider specializing in CCTV products. Guided customers through product selection and post-purchase support, and increased customer engagement by 50% through targeted communication campaigns.

Customer Onboarding Customer Engagement Customer Retention Product Selection Complaint Resolution After Sales Support Email Campaigns

Customer Success & Sales Representative

Arbella Supermarket

Aug 2021 - May 2024 (2 years 9 months)

Supported customer engagement and retention for a physical retail supermarket environment. Assisted customers with product selection, pricing, promotions, and store policies, and handled complaints, returns, and exchanges to ensure positive post-purchase experiences.

Customer Engagement Customer Retention Product Selection Pricing Promotion Complaint Resolution Returns Exchange Loyalty Programs Customer Feedback Gift Wrapping

Customer Service & Sales Representative

Lumabo Foams

Dec 2020 - May 2021 (5 months)

Delivered excellent customer support and product knowledge, enhancing the shopping experience. Assisted customers with product selection, pricing, and promotions, and resolved complaints, returns, and exchanges to ensure positive post-purchase experiences.