charity oly

I’m a Customer Success Specialist with over 3+ years of experience delivering exceptional customer experiences—improving retention, resolving complex issues, and supporting business growth. I’m known for maintaining 95%+ customer satisfaction while handling high-volume inquiries and achieving strong first-contact resolution.

In my current role, I manage 80+ customer inquiries daily across phone, email, chat, and CRM systems while maintaining a 97% customer satisfaction rating. I reduced average response time by 35% through streamlined workflow processes, and I generated ₦2.5M in additional revenue through strategic upselling and cross-selling initiatives.

Previously, I supported 60+ customer interactions daily with a 95% satisfaction score, processing returns, exchanges, and refunds worth ₦15M+ annually with 99% accuracy. I also implemented a customer feedback system that improved service quality scores by 30%, and I helped support sales by contributing to a 15% increase in conversion rates through lead qualification.

I bring practical support experience too—providing technical and billing assistance, achieving 90% first-contact resolution, maintaining 98% order accuracy, and contributing to a 20% reduction in customer churn. I enjoy improving customer journeys end-to-end using tools like ServiceNow, HubSpot, Zendesk, Freshdesk, Microsoft 365, and Google Workspace, and I’m committed to operational efficiency and customer loyalty.