Toluwalolami Aribigbola

I am a dedicated customer care executive with a strong background in customer onboarding, CRM management, and service optimization. My experience has equipped me with the skills necessary to deliver exceptional customer experiences, which in turn increases customer retention and drives satisfaction through proactive problem-solving.

In my current role as Customer Success Lead at Simfy Nigeria, I have successfully improved customer satisfaction by utilizing the Freshworks CRM tool for proactive issue resolution. I take pride in onboarding new customers and providing personalized support to ensure seamless product use. My collaborative approach with internal teams has led to the implementation of customer feedback that drives product sales and increases engagement.

Previously, as Head Customer Success Executive at Roadlers Limited, I spearheaded customer service operations, developed personalized product recommendations, and maintained high service quality. My ability to manage customer communications across various channels has been instrumental in enhancing customer experience and ensuring swift resolutions to their concerns.