Simas Urbonavicius

Manage the operational side of Albert's products, including monitoring millions of transactions per month, reversals, disputes and fraud
Head the team efforts for transaction monitoring, ID theft/synthetic fraud mitigation and ATO incidents
Lead the relationship management efforts with the company's main partners, including the processor and card network
Implement scalable processes

Build, manage and lead a team of fraud analysts to deliver results as well as engage in people development and hiring decisions for the fraud management function
Investigate transactional data in real-time
Establish a risk model for existing and new customers
Recommend anti-fraud processes for evolving transaction patterns and trends
Create alerts and reports with transactional fraud trends

Utilize applications tools and analytics to detect, monitor, control and mitigate current and potential fraud threats
Investigate transactional data in real-time
Recommend anti-fraud processes for evolving transaction patterns and trends
Create alerts and prepare reports with latest transactional fraud trends
Process reported cardholder fraud and chargebacks process per VISA and Mastercard

Troubleshoot and resolve customer and internal inquiries and complaints via email and phone.
Track reported fraud and provide reports.
Analyze fraud and determine how to prevent it in the future.
Advise limiting MCC codes and merchants with excessive fraud.
Minimize liability by owning and managing the chargeback process.
Decrease bad debt by communicating with customers in danger of closure.