Jonathan Moyles
@jonathanmoyles
Strategic Fraud Operations Manager with over 20 years of experience.
What I'm looking for
I am a strategic and results-driven Fraud Operations Manager with over 20 years of progressive leadership experience in fraud detection across various financial channels, including credit cards, installment loans, and ACH payments. My career has been marked by my ability to lead high-performing teams, drive operational efficiency, and ensure regulatory compliance. I have a proven track record of managing projects from planning through execution, which has allowed me to implement effective fraud risk assessments and minimize financial loss.
Throughout my professional journey, I have held key roles in organizations such as Bread Financial and Ecova, where I led teams in fraud operations and utility data management. My experience includes overseeing real-time transaction monitoring, conducting ad hoc investigations, and submitting Suspicious Activity Reports (SARs). I am passionate about employee development and have implemented initiatives focused on skill growth, leadership readiness, and associate engagement, fostering a culture of continuous improvement within my teams.
Experience
Work history, roles, and key accomplishments
Account Protection (Fraud Operations) Manager
Bread Financial
Apr 2015 - Jul 2015 (3 months)
Led daily operations of the fraud detection team, ensuring adherence to internal policies, regulatory standards, and SLA targets. Managed a team of exempt supervisors and non-exempt fraud analysts, providing strategic direction, coaching, and operational oversight.
Operations Supervisor
Ecova
Apr 2014 - Apr 2015 (1 year)
Supervised a team handling utility data management and client billing operations, ensuring accurate processing of high-volume utility invoices. Implemented quality control measures and tracked KPIs to drive team performance and ensure SLA adherence.
Call Center Service Supervisor
Pitney Bowes
Jul 2009 - Apr 2014 (4 years 9 months)
Supervised a team of call center associates who coordinated service appointments between customers and field technicians for mailing and office equipment. Ensured efficient scheduling and dispatching of service calls to meet SLA requirements and customer expectations.
Education
Degrees, certifications, and relevant coursework
Jonathan hasn't added their education
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Tech stack
Software and tools used professionally
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