ALAntonia Love
@antonialove
Director of Fraud Operations with expertise in loss prevention strategies.
United StatesWhat I'm looking for
I am a Director of Fraud Operations with over 7 years of experience leading complex fraud programs in telecommunications and financial services. My focus on loss prevention, system optimization, and policy change has allowed me to make a significant impact in building investigation workflows that reduce fraud exposure and enhance case resolution standards. I have a proven track record of collaborating with engineering teams to deliver fraud system upgrades that align with legal and compliance frameworks.
Throughout my career, I have leveraged tools such as TLOxp and Lexis Nexis to detect patterns and escalate threats effectively. My commitment to strengthening fraud operations is evident through my dedication to team coaching, knowledge transfer, and fostering cross-department partnerships. I believe in driving long-term controls and faster fraud response across all organizational levels, ensuring that we stay ahead of emerging threats.
Experience
Work history, roles, and key accomplishments
Lead Fraud Operations Analyst
Verizon
Jan 2023 - Present (2 years 9 months)
Prevented over $500K in fraud losses by redesigning investigation protocols and closing security gaps. Drove company-wide fraud policy revisions by authoring technical user stories and collaborating with Legal to finalize compliant investigation language.
Lead Senior Business Fraud Coordinator
Verizon
Jan 2022 - Present (3 years 9 months)
Prevented over $500K in fraud losses by conducting high-risk investigations using internal tools, TLOxp, Lexis Nexis, and Google-based verification. Designed clear action plans for high-risk PII/PHI incidents, aligning with federal privacy laws and agency policies.
Lead Senior Fraud Representative
Verizon
Jan 2020 - Present (5 years 9 months)
Reduced fraud case volume by 30% by improving investigative workflows and deploying triage protocols. Pinpointed data anomalies and workflow gaps during case reviews, ensuring system-level changes that elevated fraud detection precision.
Senior Financial Services Representative
Verizon
Jan 2018 - Present (7 years 9 months)
Achieved a 40% decrease in bad debt by leading audits and reconciling billing discrepancies across high-volume customer accounts. Integrated financial recovery strategies across departments, aligning resolution workflows with broader revenue protection goals.
Education
Degrees, certifications, and relevant coursework
Strayer University
Master of Business Administration, Human Resource Management
Grade: Summa Cum Laude
Completed a Master of Business Administration with a focus on Human Resource Management, graduating with Summa Cum Laude honors. This advanced degree provided a strong foundation in business strategy and human capital management.
University of Phoenix
Bachelor of Science, Psychology
Earned a Bachelor of Science in Psychology, developing a comprehensive understanding of human behavior and cognitive processes. This degree provided a strong analytical and research foundation.
LinkedIn Learning Career Essentials In Cybersecurity
Certification, Cybersecurity Awareness
Obtained a Certification in Cybersecurity Awareness, focusing on Cybersecurity Terminology. This certification enhanced knowledge of essential cybersecurity concepts and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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