Sam Flores
@samflores
Experienced fraud manager and analyst specializing in card fraud prevention, investigations, and data-driven recovery.
What I'm looking for
I am an accomplished financial services professional with over three years of focused experience in card fraud prevention, fraud analysis, and banking operations. I specialize in end-to-end investigations, dispute resolution, and recovery of charged-off accounts.
As a lead fraud manager, I have directed high-priority investigations, ensured compliance with VISA operating rules and Regulation E, and applied Falcon fraud management and custom rule writing to detect emerging schemes. I produce actionable reporting using Excel pivot tables, Crystal Reports, and query tools, and I mentor analysts on investigative best practices.
I bring collections, skip-tracing, and process-improvement experience, and I am bilingual in English and Spanish, committed to driving data-driven fraud strategies and strengthening controls.
Experience
Work history, roles, and key accomplishments
Directed end-to-end fraud investigations and oversaw high-priority recovery cases, ensuring compliance with VISA rules and Regulation E while strengthening controls and reporting to senior leadership.
Conducted root-cause analyses of PIN/SIG fraud claims, processed dispute resolutions, and developed advanced fraud reports to identify trends and improve detection effectiveness.
Monitored system security compliance and performed technical troubleshooting to support operational continuity and incident resolution.
Recovered delinquent balances via advanced skip tracing, negotiated payment arrangements, coordinated repossessions, and maintained compliant financial records.
Education
Degrees, certifications, and relevant coursework
Purdue University Global
Certificate in Crime Scene Investigation, Crime Scene Investigation
Pursuing a Crime Scene Investigator Certificate at Purdue University Global. Enrolled in three online classes per semester while maintaining full-time employment.
Primavera Online
High School Diploma, High School
High School Diploma from Primavera Online.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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