Rodnetria User

Investigated chargeback and payment dispute claims by reviewing transactions, gathering evidence, and documenting case outcomes. Monitored fraud signals, recommended risk actions, maintained compliance, and reported trends using Salesforce, Jira, Excel, SQL, and Python.

Led receiving and fulfillment workflows, resolving shipping, inventory, and documentation discrepancies in healthcare logistics. Reconciled inbound/outbound records, tracked KPIs in Excel and internal systems, trained team members, and escalated issues impacting delivery and compliance.

Managed end-to-end fraud and payment claim investigations, including evidence gathering and customer outcome communication. Produced investigative reports to strengthen fraud controls and partnered with global teams to validate transactions and resolve disputes while maintaining compliance with banking procedures.

Provided remote technical support by diagnosing hardware, software, account, access, and connectivity issues via phone, chat, and email. Supported troubleshooting for desktops/laptops and network-connected peripherals and documented resolutions and escalations in ticketing systems, including Active Directory administration support.

Supported frontline teams handling complex account escalations, credit products, payment concerns, and loan servicing matters in a high-volume consumer finance environment. Coached team members on documentation and escalation standards and partnered with underwriting and servicing to identify account risk and resolve compliance or processing concerns.

Monitored real-time security and alarm data and assessed risk while coordinating emergency-response communication. Documented incidents for audit, compliance, operational review, and follow-up while protecting confidential customer information.

Earned a High School Diploma.

Completed BLS and CPR training/certification.