Open to opportunities

A User

@auser15

Message

I am a fraud and claims operations specialist reducing losses through risk mitigation.

United States

Message

What I'm looking for

I seek a senior fraud/claims role where I can lead investigations, reduce financial loss, improve processes, mentor teams, and contribute to a compliance-focused, data-driven, collaborative environment.

I am a dedicated fraud and claims operations specialist with over 7 years in financial services, specializing in fraud detection, risk mitigation, and regulatory compliance. I have successfully identified and mitigated fraud trends to reduce financial losses, streamlined investigation processes to improve efficiency, and provided training that enhanced team performance.

I thrive in fast-paced environments and bring strong attention to detail, cross-functional collaboration, and hands-on experience with advanced screening tools and investigation systems. I consistently balance compliance and customer service while delivering data-driven recommendations to protect consumer accounts.

Experience

Work history, roles, and key accomplishments

Current

Fraud and Claims Operations Lead

Current

Wells Fargo

Jan 2019 - Present (6 years 7 months)

Oversee fraud detection and claims operations, analyzing high volumes of cases to identify trends and mitigate risks while ensuring regulatory compliance. Provide risk assessments for account relationships and deliver feedback to cross-functional teams to improve controls.

Fraud Detection Risk Mitigation Regulatory Compliance Case Analysis Customer Screening Tools Cross Functional Communication

Fraud and Claims Operations Specialist III

Wells Fargo

Jan 2018 - Jan 2019 (1 year)

Investigated real-time fraud in retail banking using multiple applications to protect financial assets and develop risk mitigation solutions. Educated team members on fraud prevention strategies and initiated Suspicious Activity Reports to meet regulatory requirements.

Case Analysis Risk Mitigation Training Transaction Monitoring

Claims Specialist II

Bank of America

Jan 2017 - Jan 2018 (1 year)

Managed fraud and non-fraud claims for ATM, ACH, and debit card transactions, initiating claims and conducting thorough investigations using transaction history. Delivered exceptional customer service while meeting and exceeding production quality metrics.