Silvio Villalba

Managed current accounts and developed new business opportunities in corporate clients across Telecom, Banking, Insurance, and Fintech sectors. Led the commercial cycle from needs identification and pre-sales to closing and project follow-up, managing an average annual billing of USD 350,000 between 2022 and 2026.

Led a Customer Experience and Market Research project focused on studying post-pandemic tourist habits and data collection. Coordinated work with other teams and negotiated with suppliers for optimal acquisition of goods and services.

Designed and led strategic Customer Experience and Mystery Shopping programs for corporate clients. Managed a USD 2MM business between 2016 and 2019, leading commercial and operational evolution, and incorporated clients such as Natura, MercadoLibre, DIRECTV, Cablevisión, and BBVA.

Developed new accounts and commercial opportunities, incorporating clients such as Peugeot, Ford, Grupo Modelo, Burger King, and Arcor. Managed opportunities and commercial activities using the company's CRM, and led price and contract negotiations through to sales closure.

Managed operational efficiency and feasibility of studies, assembled multidisciplinary teams, and coordinated with sales to align production with market demand. Negotiated with suppliers and commercial partners to improve purchasing and collaboration conditions.

Designed and led Market Research projects, managing specific research methodologies and models.

Designed and led Market Research projects, managing specific research methodologies and models.

Ongoing Qualtrics Sales Learning Path course, started in 2022.

Completed CXM360 Customer Experience course from January to June 2022.

Licenciado en Marketing from Universidad Kennedy, Buenos Aires, from 1999 to 2005.

Completed E-Commerce Manager certification in 2020.

Completed Introduction to UX Designer course covering HTML5, JavaScript, PHP, and Design Thinking in 2019.

Completed Google Analytics certification in 2019.