Maria Solin Samper
@mariasolinsamper
I turn customer feedback and behavioral data into regional experience improvements across Latin America.
ArgentinaWhat I'm looking for
At Mercado Libre and Mercado Pago, I monitored Contact Rate across transfer and withdrawal journeys in Argentina, Brazil and Mexico, turning customer behavior and contact drivers into prioritized product and experience insights.
Previously at Johnson Controls/ADT, I led regional NPS programs across Argentina, Chile and Uruguay and coordinated improvement plans from Voice of Customer findings. I also redesigned the commercial incentive model using Lifetime Value, and developed a Customer & Employee Experience initiative recognized as the company’s #2 global initiative in 2022.
Experience
Work history, roles, and key accomplishments
Customer Experience Consultant
Agencia del Pilar
Jan 2025 - Present (1 year 7 months)
Analyzed customer needs and feedback to identify opportunities to improve customer experience, loyalty, and value proposition. Developed diagnostics connecting customer experience, business goals, and brand positioning.
Education
Degrees, certifications, and relevant coursework
Universidad Torcuato Di Tella (UTDT)
Strategic Marketing Program, Marketing
Strategic Marketing Program at Universidad Torcuato Di Tella.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Job categories
Skills
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